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- Tasks: Lead a fitness facility, ensuring top-notch member experience and operational excellence.
- Company: Join MTM Group, a leader in fitness and wellness in Qatar.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Why this job: Make a real impact on member engagement and team development.
- Qualifications: Strong leadership skills and experience in fitness or hospitality management.
- Other info: Dynamic environment with opportunities to innovate and excel.
The predicted salary is between 50000 - 70000 £ per year.
The Division Manager is responsible for the overall leadership, performance, and day-to-day operations of a fitness & wellness facility within MTM Group in Qatar. This role is pivotal in ensuring the seamless delivery of a premium member experience while maintaining the highest standards across all operational, commercial, and service functions.
The Division Manager will oversee all aspects of the facility, including membership sales performance, retention strategies, staff management, and operational efficiency. They are accountable for driving revenue growth, optimizing member engagement, and ensuring the facility consistently meets both commercial targets and brand standards.
A key component of the role involves leading and developing a multidisciplinary team, including sales, front of house, and fitness staff, ensuring high levels of accountability, productivity, and service excellence. The Division Manager must foster a strong performance culture, implement structured processes, and continuously elevate team capability through coaching and oversight.
From an operational perspective, the role requires strict adherence to health and safety standards, facility maintenance, scheduling, and service delivery protocols, ensuring a smooth and professional environment at all times. The Division Manager will also collaborate closely with senior leadership to execute strategic initiatives, marketing campaigns, and business development opportunities aligned with MTM Group’s growth objectives.
Ultimately, this position demands a results-driven, commercially aware, and people-focused leader who can balance operational control with customer experience, delivering a facility that is both high performing and aligned with MTM Group’s premium brand and service values.
Key Responsibilities- Operational Management
- Oversee all day-to-day operations of the fitness facility, ensuring it runs efficiently, safely, and in accordance with MTM Group protocols.
- Ensure all equipment, amenities, and group fitness areas are maintained to the highest standards of cleanliness and functionality.
- Enforce compliance with health and safety regulations, facility rules, and hygiene protocols.
- Implement and oversee standard operating procedures (SOPs) across all departments.
- Team Leadership & Staff Management
- Lead, supervise, and develop a diverse team of personal trainers, receptionists, cleaners, and group fitness instructors.
- Schedule and manage shifts, leave, and staff rotations to ensure optimal coverage.
- Conduct regular team meetings, performance appraisals, and one-on-one coaching sessions.
- Foster a motivating and empowering work culture centered around teamwork, accountability, and customer service excellence.
- Member Engagement & Retention
- Ensure a welcoming, professional, and comfortable environment for all members and visitors, with a strong focus on hospitality, inclusivity, and privacy.
- Handle member concerns and feedback with empathy, professionalism, and timely resolution.
- Implement member retention initiatives, including loyalty programs, engagement events, onboarding journeys, and follow-up processes.
- Monitor member satisfaction metrics (NPS, reviews, surveys) and take corrective actions as needed.
- Sales & Revenue Performance
- Collaborate with the sales team to drive membership sales, renewals, and upgrades.
- Track and analyze facility KPIs, including membership targets, attrition rates, group class attendance, and personal training revenue.
- Execute local marketing initiatives and work closely with the Commercial team on campaigns.
- Ensure all team members actively contribute to upselling and cross-selling of services.
- Facility Presentation & Brand Compliance
- Maintain consistently high standards of cleanliness, ambiance, and visual presentation in line with MTM Group brand guidelines.
- Ensure all digital screens, posters, and member touchpoints are current and aligned with ongoing promotions or campaigns.
- Enforce uniform compliance, grooming standards, and service etiquette across all departments.
Division Manager in Newport employer: MTM Group
Contact Detail:
MTM Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Division Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness and wellness industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know someone who knows someone, so leverage that to get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching MTM Group and their values. Understand their approach to member engagement and operational excellence. We want you to show how your leadership style aligns with their mission, so come ready with examples of how you've driven results in similar roles.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your experience in team management and operational efficiency. We want you to feel confident and ready to impress when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Division Manager in Newport
Some tips for your application 🫡
Show Your Leadership Skills: As a Division Manager, we want to see your leadership style shine through in your application. Share examples of how you've led teams, driven performance, and created a positive work culture. This is your chance to show us how you can inspire others!
Highlight Operational Excellence: Make sure to emphasise your experience with operational management. We’re looking for someone who can keep everything running smoothly, so mention any relevant processes or systems you've implemented that improved efficiency or compliance.
Focus on Member Engagement: Since member experience is key, tell us about your strategies for enhancing member engagement and retention. Whether it’s loyalty programmes or feedback mechanisms, we want to know how you’ve made a difference in previous roles.
Tailor Your Application: Don’t forget to tailor your application to our specific needs! Use the job description as a guide and make sure your skills and experiences align with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at MTM Group
✨Know the Company Inside Out
Before your interview, make sure you research MTM Group thoroughly. Understand their values, mission, and what sets them apart in the fitness industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Division Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led a team, improved performance, or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Operational Questions
Expect questions about operational management and member engagement. Think about how you would handle specific scenarios, such as maintaining health and safety standards or improving member retention. Be ready to discuss your strategies and any relevant metrics you've achieved in previous roles.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Division Manager role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.