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- Tasks: Lead a fitness facility, ensuring top-notch member experience and operational excellence.
- Company: Join MTM Group, a leader in fitness and wellness in Qatar.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Why this job: Make a real impact on member engagement and team development.
- Qualifications: Strong leadership skills and experience in fitness or hospitality management.
- Other info: Dynamic environment with opportunities to innovate and excel.
The predicted salary is between 50000 - 70000 £ per year.
The Division Manager is responsible for the overall leadership, performance, and day-to-day operations of a fitness & wellness facility within MTM Group in Qatar. This role is pivotal in ensuring the seamless delivery of a premium member experience while maintaining the highest standards across all operational, commercial, and service functions.
The Division Manager will oversee all aspects of the facility, including membership sales performance, retention strategies, staff management, and operational efficiency. They are accountable for driving revenue growth, optimizing member engagement, and ensuring the facility consistently meets both commercial targets and brand standards.
A key component of the role involves leading and developing a multidisciplinary team, including sales, front of house, and fitness staff, ensuring high levels of accountability, productivity, and service excellence. The Division Manager must foster a strong performance culture, implement structured processes, and continuously elevate team capability through coaching and oversight.
From an operational perspective, the role requires strict adherence to health and safety standards, facility maintenance, scheduling, and service delivery protocols, ensuring a smooth and professional environment at all times. The Division Manager will also collaborate closely with senior leadership to execute strategic initiatives, marketing campaigns, and business development opportunities aligned with MTM Group’s growth objectives.
Ultimately, this position demands a results-driven, commercially aware, and people-focused leader who can balance operational control with customer experience, delivering a facility that is both high performing and aligned with MTM Group’s premium brand and service values.
Key Responsibilities- Operational Management
- Oversee all day-to-day operations of the fitness facility, ensuring it runs efficiently, safely, and in accordance with MTM Group protocols.
- Ensure all equipment, amenities, and group fitness areas are maintained to the highest standards of cleanliness and functionality.
- Enforce compliance with health and safety regulations, facility rules, and hygiene protocols.
- Implement and oversee standard operating procedures (SOPs) across all departments.
- Team Leadership & Staff Management
- Lead, supervise, and develop a diverse team of personal trainers, receptionists, cleaners, and group fitness instructors.
- Schedule and manage shifts, leave, and staff rotations to ensure optimal coverage.
- Conduct regular team meetings, performance appraisals, and one-on-one coaching sessions.
- Foster a motivating and empowering work culture centered around teamwork, accountability, and customer service excellence.
- Member Engagement & Retention
- Ensure a welcoming, professional, and comfortable environment for all members and visitors, with a strong focus on hospitality, inclusivity, and privacy.
- Handle member concerns and feedback with empathy, professionalism, and timely resolution.
- Implement member retention initiatives, including loyalty programs, engagement events, onboarding journeys, and follow-up processes.
- Monitor member satisfaction metrics (NPS, reviews, surveys) and take corrective actions as needed.
- Sales & Revenue Performance
- Collaborate with the sales team to drive membership sales, renewals, and upgrades.
- Track and analyze facility KPIs, including membership targets, attrition rates, group class attendance, and personal training revenue.
- Execute local marketing initiatives and work closely with the Commercial team on campaigns.
- Ensure all team members actively contribute to upselling and cross-selling of services.
- Facility Presentation & Brand Compliance
- Maintain consistently high standards of cleanliness, ambiance, and visual presentation in line with MTM Group brand guidelines.
- Ensure all digital screens, posters, and member touchpoints are current and aligned with ongoing promotions or campaigns.
- Enforce uniform compliance, grooming standards, and service etiquette across all departments.
Division Manager in Lincoln employer: MTM Group
Contact Detail:
MTM Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Division Manager in Lincoln
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fitness and wellness industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at MTM Group. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving performance. Share specific examples of how you've fostered a positive work culture or improved member engagement in previous roles.
✨Tip Number 3
Prepare for interviews by researching MTM Group’s values and recent initiatives. Tailor your responses to show how your vision aligns with their goals. This will demonstrate that you’re not just looking for any job, but that you’re genuinely interested in contributing to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MTM Group family. Keep an eye on our careers page for the latest opportunities and updates!
We think you need these skills to ace Division Manager in Lincoln
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams and driven performance in previous roles. Use specific examples that demonstrate your ability to foster a strong team culture and achieve results.
Focus on Member Experience: Since the role is all about delivering a premium member experience, don’t forget to mention your strategies for member engagement and retention. Share any initiatives you've implemented that improved customer satisfaction or loyalty, as this will resonate with us at MTM Group.
Be Data-Driven: We love numbers! Include any relevant KPIs or metrics from your past roles that showcase your ability to drive revenue growth and operational efficiency. This could be anything from membership sales figures to retention rates – it all counts!
Tailor Your Application: Make sure your application is tailored specifically for the Division Manager role. Use the job description as a guide to align your skills and experiences with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at MTM Group
✨Know the Company Inside Out
Before your interview, make sure you research MTM Group thoroughly. Understand their values, mission, and what sets them apart in the fitness industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Division Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led a team, improved performance, or resolved conflicts. Highlight how you foster a positive work culture and drive results.
✨Prepare for Operational Questions
Expect questions about operational management and member engagement. Think about how you would handle day-to-day operations, ensure compliance with health and safety standards, and implement retention strategies. Be ready to discuss specific metrics you've used to measure success in previous roles.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the facility's current challenges, team dynamics, and future goals. This not only shows your interest but also helps you assess if the role aligns with your career aspirations.