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For Companies At a Glance
- Tasks: Join our team as a Support Helpdesk Technician, providing L2 support and maintenance.
- Company: Be part of a major investment bank, shaping the future of finance.
- Benefits: Enjoy competitive perks, including potential remote work options and professional growth opportunities.
- Why this job: Dive into a dynamic role with impactful projects in a fast-paced environment.
- Qualifications: Experience with MarketView, ION Trading, Unix/Linux, and SQL is essential.
- Other info: Ideal for tech-savvy individuals eager to excel in a front office setting.
The predicted salary is between 36000 - 60000 £ per year.
Major investment bank requires a Senior Marketview Support Analyst to join their Fixed Income E-Trading IT area. The successful candidate will play a pivotal role towards L2 support, ongoing maintenance, and project based ECN on-boarding of electronically traded credit and rates bonds.
Responsibilities will include analysis, configuration, 1st and 2nd line support of MarketView in addition to new releases of the product. Candidates will have detailed MarketView, MMI, Market Data and ION gateways support and configuration experience, a solid understanding of Unix / Linux, SQL Fixed Income Rates products and the ability to communicate at all levels within highly demanding front office environments.
Essential skills:
- ION Trading - Marketview
- Front Office
- Fixed Income
- MMI
- Unix
- SQL
- Gateway configuration
Support Helpdesk Technician It employer: mthree
Contact Detail:
mthree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Helpdesk Technician It
✨Tip Number 1
Familiarise yourself with MarketView and ION Trading platforms. Understanding their functionalities and common issues can give you an edge during interviews, as you'll be able to discuss specific scenarios and solutions.
✨Tip Number 2
Brush up on your Unix/Linux skills, as these are crucial for the role. Consider setting up a personal project or lab environment where you can practice commands and configurations relevant to the job.
✨Tip Number 3
Network with professionals in the Fixed Income E-Trading space. Attend industry events or join online forums to connect with others who work in similar roles; they might provide insights or even referrals.
✨Tip Number 4
Prepare for technical interviews by reviewing SQL queries and database management concepts. Being able to demonstrate your problem-solving skills with real-world examples will make you stand out.
We think you need these skills to ace Support Helpdesk Technician It
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MarketView, MMI, and ION gateways. Include specific examples of your work in L2 support and any relevant projects you've been involved in.
Craft a Strong Cover Letter: In your cover letter, emphasise your understanding of Fixed Income E-Trading and your ability to communicate effectively in high-pressure environments. Mention your familiarity with Unix/Linux and SQL, as these are essential skills for the role.
Showcase Relevant Experience: When detailing your previous roles, focus on your responsibilities related to Market Data and ECN onboarding. Highlight any achievements that demonstrate your capability in providing 1st and 2nd line support.
Prepare for Technical Questions: Be ready to discuss your technical knowledge during the application process. Brush up on your understanding of gateway configuration and how it relates to MarketView and Fixed Income products, as this may come up in interviews.
How to prepare for a job interview at mthree
✨Know Your MarketView Inside Out
Make sure you have a solid understanding of MarketView, MMI, and ION gateways. Be prepared to discuss your previous experiences with these systems and how you've handled support and configuration tasks.
✨Demonstrate Your Technical Skills
Brush up on your Unix/Linux and SQL knowledge. You might be asked to solve technical problems or answer questions related to these areas, so showcasing your expertise will be crucial.
✨Communicate Clearly and Confidently
Since the role involves interacting with front office teams, practice articulating complex technical concepts in a way that non-technical stakeholders can understand. This will demonstrate your ability to communicate effectively at all levels.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills in high-pressure situations. Think of examples from your past experiences where you successfully resolved issues or improved processes.
