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- Tasks: Lead quality assurance for Salesforce Service Cloud, managing a team and executing test plans.
- Company: Join a dynamic team focused on innovative Salesforce solutions and quality excellence.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative culture.
- Why this job: Make an impact in a fast-paced environment while honing your leadership skills and QA expertise.
- Qualifications: 7+ years in QA, with 3+ years in a lead role; Salesforce experience is essential.
- Other info: Ideal for those passionate about quality assurance and eager to drive process improvements.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a highly skilled and experienced Quality Assurance Lead to join our growing team on a permanent basis. The successful candidate will be responsible for leading the quality assurance efforts for Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Lead will work closely with developers, architects, and project managers, and will be responsible for managing a team of QA resources, Master Test Plan and Test Strategy, Reporting and Test traceability.
Key responsibilities:
- Develop and execute comprehensive test plans and test strategies for Salesforce Service Cloud implementations, based on provided designs and user stories.
- Lead a team of QA analysts and testers, providing guidance, mentoring, and support.
- Oversee various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing.
- Identify, document, and track software defects using Jira, ensuring clear communication and timely resolution with the development team.
- Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk, progress, and potential improvements.
- Collaborate with developers, architects, and project managers to ensure that solutions meet quality standards, business requirements, and architectural guidelines.
- Participate in requirements gathering and design reviews to provide input on testability, quality considerations, and resource planning.
- Drive the development and improvement of QA processes, best practices, and testing methodologies.
- Work within an Agile development environment, participating in sprint planning, daily stand-ups, retrospectives, and release planning.
- Ensure adherence to project timelines and deliverable deadlines.
- Create and maintain test documentation, including Master Test Plan and Test strategy, test cases, test summary reports, and quality metrics.
- Manage and maintain the QA environment and test tooling.
Key Skills & Experience:
- 7+ years of hands-on experience as a Quality Assurance Consultant or Software Tester, with at least 3+ years in a lead role.
- Extensive experience with Salesforce Service Cloud implementations.
- Deep understanding of software testing methodologies, quality assurance principles, and best practices.
- Proven ability to design and execute comprehensive test plans and test strategies.
- Extensive experience with Jira for defect tracking and test management.
- Solid understanding of Agile development methodologies (e.g., Scrum, Kanban).
- Excellent analytical and problem-solving skills, with a keen attention to detail.
- Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely to both technical and non-technical audiences.
- Ability to work independently and as part of a team, with strong leadership and interpersonal skills.
- Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant) are highly desirable.
- Experience with test automation tools (e.g., Selenium, Provar).
- Experience with tools like Zephyr.
- Proven experience in test automation, including the development and implementation of automation frameworks.
- Experience with performance testing tools and methodologies.
- Experience managing and mentoring QA teams.
Salesforce Quality Assurance Lead employer: mthree
Contact Detail:
mthree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Quality Assurance Lead
✨Tip Number 1
Familiarise yourself with Salesforce Service Cloud and its functionalities. Understanding the platform inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Agile methodologies, especially Scrum and Kanban. Being able to discuss how you've successfully worked in Agile environments will show that you're a great fit for our team.
✨Tip Number 3
Prepare to discuss your experience with test automation tools like Selenium or Provar. Highlighting specific projects where you've implemented these tools can set you apart from other candidates.
✨Tip Number 4
Think about examples of how you've led QA teams in the past. Be ready to share your leadership style and how you've mentored others, as this is a key aspect of the role.
We think you need these skills to ace Salesforce Quality Assurance Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in quality assurance, particularly with Salesforce Service Cloud. Emphasise your leadership roles and any specific projects that demonstrate your skills in developing test plans and strategies.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about quality assurance and how your background aligns with the responsibilities of the QA Lead role. Mention your experience with Agile methodologies and your ability to lead teams effectively.
Showcase Your Technical Skills: Be specific about your technical skills in your application. Highlight your experience with Jira for defect tracking, as well as any automation tools you've used, such as Selenium or Provar. This will show that you have the necessary expertise for the role.
Prepare for Potential Questions: Think about common interview questions related to quality assurance and be ready to discuss your problem-solving approach, how you handle team dynamics, and your experience with test automation. This preparation will help you stand out during the interview process.
How to prepare for a job interview at mthree
✨Showcase Your Salesforce Expertise
Make sure to highlight your extensive experience with Salesforce Service Cloud implementations. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will demonstrate your hands-on knowledge and ability to lead QA efforts effectively.
✨Demonstrate Leadership Skills
As a QA Lead, you'll be managing a team of analysts and testers. Share examples of how you've successfully led teams in the past, provided mentorship, and fostered a collaborative environment. This will show that you're not just technically skilled but also capable of guiding others.
✨Prepare for Agile Discussions
Since the role involves working within an Agile development environment, be ready to discuss your experience with Agile methodologies like Scrum or Kanban. Talk about how you've participated in sprint planning, daily stand-ups, and retrospectives, and how these practices have improved project outcomes.
✨Be Ready to Discuss Testing Methodologies
Familiarise yourself with various software testing methodologies and be prepared to explain how you've applied them in your previous roles. Discuss your approach to developing test plans and strategies, as well as your experience with tools like Jira for defect tracking and test management.
