At a Glance
- Tasks: Provide production support for trading systems and resolve real-time issues.
- Company: Join a leading global investment bank with a dynamic front-office team.
- Benefits: Competitive salary, career growth, and exposure to high-impact trading environments.
- Other info: Great opportunity for those interested in Fixed Income products and automation.
- Why this job: Be at the forefront of finance, supporting critical trading platforms in a fast-paced setting.
- Qualifications: Experience in production support, strong technical skills in Linux/Unix and SQL.
The predicted salary is between 50000 - 70000 £ per year.
Join a front-office aligned production support team within a leading global investment bank, supporting Rates and Credit trading systems across EMEA. This is a high-impact, trader-facing role where you’ll work directly with Front Office, ensuring the stability and performance of business-critical trading platforms in a fast-paced environment.
What you’ll do
- Provide production support for Fixed Income (Rates & Credit) trading systems
- Act as a key point of contact for traders and front-office users, resolving real-time issues
- Own and manage incidents, problems, and service requests via ServiceNow
- Troubleshoot across Linux/Unix systems and SQL databases
- Work closely with development teams to identify root causes and implement fixes
- Support system releases, changes, and improvements across trading platforms
- Contribute to process improvement and operational stability initiatives
What we’re looking for
- Experience in a production support/application support role within a trading environment
- Comfortable working in a fast-paced, high-pressure, front-office setting
- Strong technical skills across Linux/Unix and SQL
- Experience supporting trader-facing systems or working directly with Front Office users
- Familiarity with incident and service management tools (e.g., ServiceNow)
- Understanding of ITIL framework/processes
- Strong communication skills and ability to manage stakeholders effectively
Nice to have
- Exposure to Fixed Income products (Rates / Credit)
- Scripting experience (Python, Shell, or Perl)
- Understanding of trade lifecycle and markets concepts
- Experience with automation, DevOps tools, or monitoring platforms
Fixed Income Production Support (Associate) in London employer: mthree
As an Assurance Team Lead in our high-profile Global Markets programme, you will thrive in a dynamic work environment that champions innovation and technical excellence. We offer competitive compensation, a comprehensive benefits package, and a culture that prioritises employee growth through mentorship and hands-on involvement in cutting-edge automation engineering. Join us to be part of a team that values collaboration and continuous improvement while working on mission-critical systems that impact thousands of users.
