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- Tasks: Deliver top-notch IT support in a vibrant luxury fashion environment.
- Company: Join an iconic global luxury fashion house with a dynamic culture.
- Benefits: Competitive salary, great team atmosphere, and opportunities for growth.
- Why this job: Be the tech hero in a stylish setting and connect with creative minds.
- Qualifications: Confident communicator with ITIL v3 Foundation and a passion for tech.
- Other info: Fast-paced role with a focus on collaboration and hands-on problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Step into tech at the heart of a global luxury fashion house! We’re recruiting on behalf of an iconic luxury fashion house for a confident, outgoing IT Support Analyst to deliver premium 2nd line support in a fast-paced, design-led environment. This is a high-visibility, people-facing role - ideal for someone energetic, proactive and comfortable being on the floor, not behind a desk.
What You’ll Do
- Deliver high-quality 2nd line IT support to internal teams (face to face, phone & email)
- Own incidents and requests end-to-end using ServiceNow, meeting SLA targets
- Communicate clearly and confidently with users at all levels, including senior leadership
- Support laptops, mobile devices, meeting rooms and collaboration tools
- Install, image and deploy laptops, iPhones, iPads & MacBooks
- Troubleshoot hardware, software and basic network issues
- Create knowledge articles and actively share best practice
- Work closely with business users, third parties and IT colleagues across sites
Tech You’ll Work With
- Windows & Apple device builds and support
- Remote support tools (Bomgar, RDP)
- Printing & scanning (MFP/MFA/Zebra)
- Basic networking knowledge
You Are
- Extroverted, approachable and confident - you enjoy talking to people
- Hands-on and proactive - this is not a passive or work-shy role
- Excellent verbal and written communication skills
- ITIL v3 Foundation (minimum)
- Organised, detail-focused and reliable
- Interest or experience in luxury fashion or premium brands is a plus
- Smart business appearance and pride in presentation
Interested?
If this sounds like you, we’d love to have a chat!
Please apply only if you have permanent right to work in the UK. Unfortunately, we are unable to provide visa sponsorship for this role.
Information Technology Support Analyst employer: mthree
Contact Detail:
mthree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Get to know the company culture! Research the luxury fashion house and understand their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with people, make sure you can confidently explain technical issues in simple terms. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and the company. Ask about their IT challenges and how you can contribute to solving them – it’ll set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s a great way to ensure your details are in front of the right people quickly.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, this role is all about being approachable and confident, so reflect that in your writing.
Tailor Your Experience: Make sure to highlight your relevant experience in IT support, especially any 2nd line support roles. We’re looking for someone who can deliver high-quality support, so share specific examples of how you've done this in the past. Tailoring your application shows us you’re serious about the role!
Be Clear and Concise: We love clear communication, so keep your application straightforward and to the point. Use bullet points if it helps, and make sure to address all the key skills mentioned in the job description. This will help us see how you fit into our team right away!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do at StudySmarter!
How to prepare for a job interview at mthree
✨Know Your Tech Inside Out
Make sure you’re well-versed in the tech stack mentioned in the job description. Brush up on your knowledge of Windows and Apple devices, as well as remote support tools like Bomgar and RDP. Being able to confidently discuss these technologies will show that you're ready to hit the ground running.
✨Show Off Your People Skills
Since this role is all about face-to-face interaction, practice your communication skills. Prepare to share examples of how you've effectively communicated with users at different levels, especially in high-pressure situations. Remember, being approachable and confident is key!
✨Demonstrate Proactivity
This isn’t a passive role, so be ready to showcase your proactive approach. Think of instances where you took the initiative to solve problems or improve processes. Highlighting your hands-on attitude will resonate well with the interviewers.
✨Dress to Impress
Given the luxury fashion environment, your appearance matters. Dress smartly and take pride in your presentation. This not only reflects your respect for the company culture but also shows that you understand the brand's values.
