At a Glance
- Tasks: Provide production support for trading systems and resolve real-time issues.
- Company: Leading global investment bank with a dynamic front-office environment.
- Benefits: Competitive salary, career growth, and exposure to high-impact projects.
- Other info: Great opportunity to learn about Fixed Income products and enhance your tech skills.
- Why this job: Join a fast-paced team and make a real difference in trading operations.
- Qualifications: Experience in production support and strong technical skills in Linux/Unix and SQL.
The predicted salary is between 50000 - 70000 £ per year.
Join a front-office aligned production support team within a leading global investment bank, supporting Rates and Credit trading systems across EMEA. This is a high-impact, trader-facing role where you’ll work directly with Front Office, ensuring the stability and performance of business-critical trading platforms in a fast-paced environment.
What you’ll do
- Provide production support for Fixed Income (Rates & Credit) trading systems
- Act as a key point of contact for traders and front-office users, resolving real-time issues
- Own and manage incidents, problems, and service requests via ServiceNow
- Troubleshoot across Linux/Unix systems and SQL databases
- Work closely with development teams to identify root causes and implement fixes
- Support system releases, changes, and improvements across trading platforms
- Contribute to process improvement and operational stability initiatives
What we’re looking for
- Experience in a production support / application support role within a trading environment
- Comfortable working in a fast-paced, high-pressure, front-office setting
- Strong technical skills across Linux/Unix and SQL
- Experience supporting trader-facing systems or working directly with Front Office users
- Familiarity with incident and service management tools (e.g., ServiceNow)
- Understanding of ITIL framework / processes
- Strong communication skills and ability to manage stakeholders effectively
Nice to have
- Exposure to Fixed Income products (Rates / Credit)
- Scripting experience (Python, Shell, or Perl)
- Understanding of trade lifecycle and markets concepts
- Experience with automation, DevOps tools, or monitoring platforms
Fixed Income Production Support (Associate) employer: mthree
As a leading global investment bank, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. Our Fixed Income Production Support team in London offers unparalleled opportunities for professional growth, with direct exposure to front-office operations and the chance to work alongside industry experts. We prioritise employee well-being with competitive benefits and a commitment to continuous learning, making us an exceptional employer for those seeking a rewarding career in finance.
