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For Companies At a Glance
- Tasks: Support sales processes and enhance client interactions in a dynamic training environment.
- Company: Join MTD Training, an award-winning provider of innovative management and sales programmes.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and fun team socials.
- Why this job: Be part of a fast-paced team making a real impact in the training industry.
- Qualifications: Experience in sales support or customer-facing roles; strong communication skills required.
- Other info: Opportunities for growth and development in a relaxed, passionate office culture.
The predicted salary is between 22000 - 26000 £ per year.
About Us
MTD Training is a dynamic and innovative company providing Management & Sales Programmes across the UK and globally. We have built a reputation as an award-winning training provider and have an established client base with exceptional levels of customer satisfaction. Our team consists of around 19 full-time staff, with 30 UK and 20 international associate trainers. We offer high-end, interactive, engaging, and creative training programmes, delivered face-to-face or virtually using multiple platforms such as Zoom and Teams. At MTD, we believe in ethical marketing, and our leads come to us via our fantastic marketing strategy and word of mouth/repeat business.
Position Overview:
The Sales Support Executive is a pivotal role responsible for strengthening MTD's revenue-generating activity by ensuring every inbound enquiry, client interaction and sales process runs with clarity, speed and accuracy. If you thrive in fast paced, SLA driven, ever changing and challenging environments and have a keen interest in sales, we want to hear from you. This role exists to:
- Protect and enhance conversion rates
- Improve speed to enquiry and client response times
- Free up existing sales team members to focus on high-value selling
- Safeguard data quality, pipeline hygiene and forecasting accuracy
- Provide consistent, professional support across proposals, contracts, tenders, CRM management and customer experience
Role & Responsibilities:
- Lead & Enquiry Management
- Manage the shared inbox and inbound phone line as first-line support, ensuring all enquiries are acknowledged and assigned within agreed SLA timescales.
- Add all enquiries accurately into Salesforce with correct contact details, lead source, product type and follow-up actions.
- Allocate leads to the appropriate salesperson based on division, product and urgency.
- Ensure zero leakage of leads and monitor inbox performance daily.
- CRM & Pipeline Accuracy
- Maintain data quality in Salesforce including full account, contact and opportunity detail.
- Produce weekly pipeline and activity reports for the Head of Sales.
- Support the Head of Sales with auditing of pipelines, closed-lost analysis and documentation completeness.
- Create dashboard views and reports that improve forecasting accuracy.
- Proposal & Sales Documentation Support
- Format and populate branded proposals using AI tools.
- Produce client terms/agreements and ensure all fee, date and activity information is accurate.
- Support with tenders, PQQs, quotes, deck formatting, case studies, imagery, brochureware and web copy updates.
- Ensure all documents follow MTD branding requirements.
- Client Coordination & Scheduling
- Book client discovery calls, proposal follow-ups and demos into salesperson diaries.
- Liaise with trainers to confirm availability, logistics, fees and programme information.
- Support the scheduling of open course availability, or in-house sessions, when required by Sales or Operations teams.
- Customer Experience & Account Support
- Support account management activity by logging touchpoints, updating account notes and preparing renewal or upsell information.
- Assist with aftercare tasks such as accreditation set-up, learner access or feedback campaigns where needed.
- Sales Enablement, Reporting & Continuous Improvement
- Produce weekly/monthly reports on leads, pipeline health, conversions, shared inbox performance and enquiry patterns.
- Identify inefficiencies and recommend process improvements (aligned to Better, More, New).
- Support marketing and sales collaboration activities (e.g., testimonials, case study collation, industry research).
- Operational Support
- Manage trainer CPD log collation, insurance reminders or certificates where relevant to client delivery.
- Support Operations/Finance with booking or billing tasks when directly linked to sales activity.
- Provide office cover and support when required.
Skills & Experience Required:
- Experience in a sales support, commercial admin or customer-facing coordination role is essential
- Excellent written communication and attention to detail (GCSE English at C or 5 & above)
- High speed and accuracy of data input
- CRM experience (Salesforce preferred)
- Strong Microsoft Office skills (Word, Excel, PowerPoint, Teams)
- Ability to work under pressure and prioritise competing tasks
- Friendly, bubbly and professional phone manner
- Ability to build rapport and relationships with stakeholders of all levels and backgrounds
- Process-driven with a continuous improvement mindset
- Ability to work at pace, meeting tight deadlines
- A proactive, accountable and commercially aware attitude
- Adaptable with the ability to think on your feet and find solutions
Package:
- Salary: £26-29k dependent on experience and qualifications
- Bonus: Annual bonus of up to 10% based on company profit and performance
- Hours: Full time (37.5 hours) based at our HQ in Coventry office based
- Holidays: 22 days + Bank Holidays. An additional 2 days per year for each full year of service rising to 30 days max
- Socials: Paid team nights out for employees and families
- Progression: On-going training, development, and progression opportunities in a rapidly growing business
- Private Health Care: Private healthcare for yourself after 1 year of service. After 5 years of service this will cover family too.
Who We Are
We're MTD Training, a multi-award winning training provider. We've worked with over 9,000 different clients from all over the world. Our office culture is relaxed, fun and passionate.
Safeguarding
As part of MTD Training's commitment to Safeguarding & promoting the welfare of our learners, we expect all staff, associates, and contractors to share this commitment. All new staff will be expected to complete safeguarding training and agree to a DBS check following any offer of employment (the level will be role dependant). If you wish to disclose any previous criminal history prior to interview, please do so and we will be happy to discuss this with you. References will be sought on shortlisted candidates, where possible prior to interview. A minimum of two references must be obtained, one of which should be from the current or most recent employer.
MTD Training welcomes applications from all cultures, types of background and personal life choices.
Equality, Diversity & Inclusion
MTD Training welcomes applications from all cultures, backgrounds and personal life choices.
Sales Support Executive in Coventry employer: MTD Training
Contact Detail:
MTD Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive in Coventry
✨Tip Number 1
Get to know the company inside out! Research MTD Training's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to sales support. Think about how you can demonstrate your skills in CRM management and client coordination – these are key for the role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for MTD Training.
We think you need these skills to ace Sales Support Executive in Coventry
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for sales and customer support shine through. We love seeing candidates who are genuinely excited about the role and our company!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Sales Support Executive role. Use keywords from the job description to catch our eye!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at MTD Training
✨Know Your Stuff
Before the interview, make sure you understand MTD Training's mission and values. Familiarise yourself with their training programmes and how they operate. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Skills
Highlight your experience in sales support or customer-facing roles. Be ready to discuss specific examples where you've improved processes or enhanced customer satisfaction. Use metrics if possible to demonstrate your impact—numbers speak volumes!
✨Be a Team Player
MTD values collaboration, so be prepared to discuss how you've worked effectively within a team. Share instances where you've supported colleagues or contributed to group success, especially in fast-paced environments.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the tools they use for CRM management, or how they measure success in the Sales Support Executive role. This shows your enthusiasm and helps you gauge if it's the right fit for you.
