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- Tasks: Manage client relationships and ensure top-notch support through effective communication.
- Company: Dynamic technology services company focused on client success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and a knack for building relationships; coding knowledge is a plus.
- Other info: Join a supportive team where your contributions truly matter.
The predicted salary is between 36000 - 60000 £ per year.
A technology services company in the UK is seeking a Client Manager to oversee client relationships and manage expectations on costs and timelines. The ideal candidate will communicate via phone and email, ensuring client support tickets are handled effectively.
Building strong relationships with co-workers and clients is essential, and familiarity with coding or technical support is advantageous. The role necessitates confidence in addressing client concerns and a commitment to excellent service.
Client Success & Upsell Specialist in Dundee employer: mtc.
Contact Detail:
mtc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success & Upsell Specialist in Dundee
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Client Success & Upsell Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, be ready to showcase your skills in managing client relationships and handling support tickets. Confidence is key, so rehearse how you'll address client concerns and highlight your commitment to excellent service.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate, so why not give it a go?
We think you need these skills to ace Client Success & Upsell Specialist in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Success & Upsell Specialist role. Highlight your experience in managing client relationships and any technical skills you have, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about client success and how your skills align with our needs. Don’t forget to mention any relevant coding or technical support experience!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Use concise language and a friendly tone to demonstrate your interpersonal skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at mtc.
✨Know Your Clients
Before the interview, research the company's client base and understand their needs. This will help you demonstrate your ability to manage client relationships effectively and show that you’re proactive about understanding their expectations.
✨Showcase Your Communication Skills
Since the role involves a lot of communication via phone and email, practice articulating your thoughts clearly. You might even want to prepare examples of how you've successfully handled client concerns in the past to illustrate your communication prowess.
✨Familiarise Yourself with Technical Support
Brush up on basic coding concepts or technical support processes relevant to the company’s services. Being able to speak the language of tech will not only impress your interviewers but also show that you're ready to tackle any client queries confidently.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask them about their experiences and share your own stories. This will demonstrate your relationship-building skills, which are crucial for the Client Success & Upsell Specialist role.
