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- Tasks: Manage client relationships and support their needs through effective communication.
- Company: Join mtc., a dynamic company focused on client satisfaction and innovative solutions.
- Benefits: Enjoy a flexible work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team that values strong relationships and client success.
- Qualifications: Experience in client management or technical support is a plus; confidence is key!
- Other info: Position available in Dundee or Edinburgh; salary negotiable based on experience.
The predicted salary is between 28800 - 43200 £ per year.
mtc. wish to recruit an outgoing and dynamic Account Manager that can join our existing team and work with our existing clients.
The role will consist of managing our clients and working within our dedicated Aftercare system. You will build strong and positive relationships with clients. Communication will be via phone, email and via the Aftercare system. You will grow a sound understanding of all mtc. services and features and up-sell accordingly to our existing clients. Day to day you will manage clients questions, expectations on costs, time frames and ensure client\’s support tickets are resolved in a reasonable time scale. Within your role you will build strong relationships with co-workers across all teams and be prepared to go the extra mile for clients and colleagues at all times. You should be confident in handling any client\’s concerns or issues. Also be beneficial for the role and any front coding experience or general technical support experience.
A CV and any applicable covering letter advising of your experience is beneficial.
Location: Dundee / Edinburgh
Salary: Negotiable depending on experience
Apply for this job today
Jobs@mtc.co.uk
#J-18808-Ljbffr
Digital Account Manager employer: mtc.
Contact Detail:
mtc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Account Manager
✨Tip Number 1
Familiarise yourself with mtc.'s services and features before your interview. This will not only help you understand the role better but also allow you to demonstrate your knowledge and enthusiasm for the company during discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves a lot of client interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to build relationships by preparing examples of how you've successfully managed client expectations in the past. This will highlight your interpersonal skills and your commitment to going the extra mile for clients.
✨Tip Number 4
If you have any technical support experience or front coding knowledge, be sure to mention it during your conversations. This can give you an edge, as it aligns well with the requirements of the Digital Account Manager role.
We think you need these skills to ace Digital Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and skills required for the Digital Account Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases relevant experience in account management, client relations, and any technical support roles. Use clear headings and bullet points to make it easy to read, and quantify your achievements where possible.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your ability to build relationships, manage client expectations, and resolve issues effectively. Mention any specific experiences that demonstrate your suitability for the position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Account Manager role.
How to prepare for a job interview at mtc.
✨Show Your Communication Skills
As a Digital Account Manager, you'll be communicating with clients regularly. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common client scenarios to showcase how you would handle various communication channels.
✨Understand the Company’s Services
Familiarise yourself with mtc.'s services and features before the interview. This knowledge will not only help you answer questions more effectively but also allow you to discuss how you can up-sell these services to existing clients.
✨Prepare for Technical Questions
Since front coding experience or general technical support is beneficial for this role, be ready to discuss any relevant experience you have. Brush up on basic technical concepts that may come up during the interview to show your confidence in handling client concerns.
✨Demonstrate Relationship-Building Skills
Building strong relationships is key in this role. Prepare examples from your past experiences where you've successfully built rapport with clients or colleagues. Highlight your ability to go the extra mile and resolve issues effectively.
