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For Companies At a Glance
- Tasks: Manage staffing levels and ensure smooth operations at the Manston site.
- Company: Join MTC, dedicated to providing a safe environment for staff and service users.
- Benefits: Enjoy flexible working hours and opportunities for personal development.
- Why this job: Be part of a supportive team that values care, respect, and dignity in every interaction.
- Qualifications: Experience in data management and workforce scheduling is essential.
- Other info: This role is maternity cover for nine months, with potential for extension.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
The Detail Officer plays a vital role in ensuring the seamless operation of our services. You will oversee the day-to-day staffing of the Manston site, ensuring that daily Minimum Staffing Levels are consistently met. This role requires stringent oversight of the rostering of staff working at Manston on a 24/7 roster. Maintaining appropriate staffing levels is crucial to MTC's commitment to providing a safe and decent environment for staff, service users, and visitors. By delivering exceptional customer support and adhering to high standards in detail-oriented tasks, the Detail Officer significantly contributes to this goal. This position demands strong communication skills and the ability to analyse information effectively. The Detail Officer will be responsible for managing customer interactions, data entry, and upselling services when appropriate.
Your main responsibilities
- You will prepare advanced rotas to ensure staffing levels for all departments are maintained at all times, anticipate any shortfalls in the staffing and cover them using overtime, shift swaps and TOIL to ensure Minimum Staffing Levels (MSL) are achieved. This includes arranging cover for ad hoc daily absences in order to maintain MSL.
- You will ensure absences are recorded accurately and in a timely manner, liaising with the Operational Managers and Payroll departments so staff records are precise and consistent.
- You will manage annual leave for all staff, ensuring requests are actioned in a timely manner and recorded accurately, monitor the amount of leave outstanding and liaise with individuals to ensure they are taking adequate leave to provide sufficient rest time.
- You will follow MTC's policies and procedures, ensuring you comply with these. Working closely with the Business Process Office and HR you will ensure all systems and records are maintained, up to date and confidential.
- You will provide data and written reports as required in relation to, as a minimum, staffing, absence and annual leave.
- You will work with the Business Processing Office (BPO) function, and support with all associated transactional activities required of the BPO.
- You will focus on building positive relationships with colleagues, partners and stakeholders. Through clear communication, you will ensure that key data is recorded and that internal and external stakeholders understand our values and how we work. Care, respect and dignity will be at the heart of all your interactions.
- You will take responsibility for your own learning and development, participating in supervision and appraisal processes, review your own effectiveness and be aware and respectful of the Health & Safety and Data Protection protocols that are essential to a secure working environment.
Qualifications and Experience
- Experience in managing data (including sensitive data), record keeping and database management
- Experience in scheduling a workforce with a 24/7 operational requirement
- Experience of producing management information reports for both internal and external stakeholders
- Experience in managing interdependent relationships within an organisation in order to fulfil staffing and resource requirements
Skills
- Good working knowledge and understanding of data protection legislation
- Proficient in the use of Microsoft applications such as Outlook, Excel and Teams
- Good communication skills, both written and verbal
- Confident in producing numerical and written reports
- Ability to work both independently and as part of a team
- Ability to work under pressure and to strict deadlines
- Ability to build positive working relationships
Disclaimer
This role is being sought for maternity cover, with the initial term advertised for nine months. However, there is potential for an extension, depending on circumstances and business needs. We encourage all qualified candidates to apply, keeping in mind that the duration of the cover may be extended.
Locations
Detail Officer in Ramsgate, Kent employer: MTC
Contact Detail:
MTC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Detail Officer in Ramsgate, Kent
✨Tip Number 1
Familiarise yourself with the specific staffing needs of a 24/7 operation. Understanding how to manage and anticipate staffing shortfalls will demonstrate your proactive approach during interviews.
✨Tip Number 2
Brush up on your data management skills, especially in relation to sensitive information. Being able to discuss your experience with data protection legislation will show that you take confidentiality seriously.
✨Tip Number 3
Prepare examples of how you've built positive relationships in previous roles. This is crucial for the Detail Officer position, so having specific instances ready will help you stand out.
✨Tip Number 4
Practice your communication skills, both written and verbal. You may be asked to provide reports or interact with various stakeholders, so being articulate and clear will be key to your success.
We think you need these skills to ace Detail Officer in Ramsgate, Kent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Detail Officer position. Tailor your application to highlight relevant experience in managing data, scheduling, and communication.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with data management, record keeping, and producing reports. Provide specific examples of how you've successfully managed staffing levels or similar tasks in previous roles.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to demonstrate your ability to communicate effectively in both your written application and any potential interviews. Use clear and concise language.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Detail Officer role.
How to prepare for a job interview at MTC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Detail Officer. Familiarise yourself with staffing levels, rostering, and the importance of maintaining a safe environment. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Be ready to discuss how you build relationships with colleagues and stakeholders, as well as how you handle customer interactions.
✨Prepare for Data Management Questions
Expect questions about your experience with data management and record keeping. Be prepared to discuss specific tools you've used, such as Microsoft Excel, and how you've ensured data accuracy and confidentiality in past roles.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to manage staffing shortfalls or resolve scheduling conflicts. Be ready to explain your thought process and the steps you took to ensure Minimum Staffing Levels were met, showcasing your ability to work under pressure.
