Events Services Assistant in Coventry

We have an exciting opportunity for an Events Services Assistant to join our team. Reporting to the Events Manager and collaborating with the Events Production Co-Ordinator and F&B Services Manager, you will help deliver seamless event experiences through hands-on setup, concierge services, car park management, and ensuring meeting, conferencing and exhibition facilities are prepared to the highest standards. This role requires a proactive attitude, excellent customer service, physical stamina, and the ability to work in a fast-paced environment.

Main Responsibilities

• Event Setup and Operations: Assist in setting up and breakdown of events spaces, including staging, lighting, sound equipment, and seating as per all External and Internal requirements; ensure areas are clean, organized, and prepared before guest arrival; prepare meeting rooms to the highest standard with correct furniture, equipment and materials; restock and organize meeting room supplies; conduct final quality checks; attend weekly function sheet/Ops meetings; attend morning kitchen briefing; ensure storage areas are secure and housekeeping is maintained; commit to Fire Warden duties; maintain fabric of meeting rooms (e.g., paint touch-ups).
• Audio-Visual Setup and Support: Setup, test, and operate AV equipment (microphones, projectors, speakers, video conferencing systems, lighting, staging); ensure AV equipment functions before and during events; provide technical support to presenters; troubleshoot minor issues; coordinate with the Events Production Co-Ordinator for seamless AV integration.
• Concierge Services: Welcome and assist guests, provide directions and information; handle inquiries and special requests professionally; coordinate with event organisers, Events Production Co-Ordinator and F&B Services Manager to enhance guest experience; manage VIP arrivals and provide dedicated support as needed.
• Food & Beverage: Assist the F&B Services Manager in setting up and clearing F&B stations; keep service points stocked, cleaned and presented; provide basic service assistance and support during high-demand periods.
• Car Park Management: Direct vehicles to designated parking areas and manage barriers for entry; assist guests with parking, EV charging and accessibility inquiries; work with the Operations & Services Manager to ensure safety and orderliness; position road signage and flags to direct delegates and remove signage before weekends.

Person Specification

Essential Skills/Qualifications/Experience

• First Aid
• IOSH Working Safely Certificate
• Level 2 Food Hygiene Certificate
• Allergen Awareness Certificate
• Clean, Full UK Driving Licence
• Strong communication and interpersonal skills
• Ability to work well in a team and follow instructions
• Experience in event setup, AV operations, hospitality, customer services, or facilities management is advantageous
• Physically fit and able to lift/move heavy equipment
• Ability to work flexible hours, including evenings and weekends

Desirable Skills/Qualifications/Experience

• Experience in events, hospitality, or facilities management
• Experience in concierge services or guest relations
• Knowledge of AV equipment and basic troubleshooting
• Experience in car park management
• Customer service training or VIP guest handling experience
• IPAF Licence to safely operate MEWPs

Interview Process

If you are shortlisted, the next steps will be a 2-stage interview process and a technical test if applicable to the role. Applications are reviewed by our Talent Acquisition team and references may be checked as part of the process.

About The MTC

The Manufacturing Technology Centre (MTC) is an internationally renowned R&D organisation bridging academia and manufacturing. Our engineers, scientists and technicians work with advanced equipment to develop and demonstrate new technologies at industrial scale, across sectors including automotive, aerospace, rail, informatics, food and drink, infrastructure, construction and civil engineering, electronics, oil and gas and defence. The MTC is part of the UK High Value Manufacturing Catapult, supported by Innovate UK, with facilities in Coventry, Liverpool and Oxford.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Research Services