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- Tasks: Lead operational delivery for two care groups, ensuring high-quality patient care and performance.
- Company: Join London North West University Healthcare NHS Trust, serving a diverse population with over 8,200 staff.
- Benefits: Be part of a university teaching NHS trust with opportunities for professional growth and development.
- Why this job: Make a real impact in healthcare by driving continuous improvement and delivering timely patient care.
- Qualifications: Proven leadership experience in healthcare operations and strong organisational skills.
- Other info: Dynamic environment with the chance to shape the future of healthcare services.
The predicted salary is between 48000 - 72000 £ per year.
The division of Medicine, Emergency & Therapies are recruiting to two new Head of Operations posts, with critical remits within our newly merged division. We are seeking highly organised, experienced and dynamic leaders to head up the operational delivery of 2 care groups. Our Integrated Care Group is responsible for delivering the division's elective operating plan, including RTT and DM01 performance of large medical specialty services across 3 sites. These specialties also provide crucial non-elective and acute ward care on the Northwick Park and Ealing Hospital sites and are therefore accountable for delivering timely in-patient care which responsibly progresses care and timely discharge, through one of the busiest non-elective trusts in the country.
Our Heads of Operations will drive and support continuous improvement within our Care Groups, and be accountable for delivering operational performance, including high-quality patient care, clinical governance, safety, and financial targets through organised management and reporting routines. They will deputise for the Divisional Director of Operations as required and participate in the Silver on-call rota.
Responsibilities
- Work collaboratively with the Care Group Head of Nursing and Care Group Clinical Lead.
- Work with the Divisional management team in driving forward directorate wide programmes of work and service direction.
- Support with bringing together divisional and corporate recovery plans aligned to short and long-term objectives.
- Communicate complex concepts to a range of staff groups and clinicians and effectively negotiate barriers to change to ensure plans are delivered to timeframes and expectations.
- Work in collaboration with the Divisional Director of Operations to shape and implement the corporate objectives for the Trust.
- Work with the directorates on large strategic business cases related to recovery and service change, ensuring that the costs, benefits, risks and income and expenditure of such schemes are fully understood and prepared for presentation to the relevant committee for approval prior to commencement.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We Run Major Acute Services At:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
- St Marks Hospital: an internationally renowned specialist centre for bowel disease.
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
For full role duties and responsibilities please see the attached Job Description and Person Specification.
Head of Operations employer: MT Consulting Group
Contact Detail:
MT Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work at LNWH. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by understanding the Trust's objectives and recent initiatives. Show us that you're not just a candidate, but someone who’s genuinely interested in making a difference in patient care.
✨Tip Number 3
Practice your communication skills! You’ll need to convey complex ideas clearly, so rehearse explaining your past experiences in a way that highlights your leadership and operational expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at LNWH.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational delivery and leadership. We want to see how your skills align with the specific needs of our Integrated Care Group.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use concrete examples to demonstrate how you've driven continuous improvement and achieved operational performance in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’re a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to the right people and is considered promptly. Plus, it’s super easy!
How to prepare for a job interview at MT Consulting Group
✨Know Your Operations Inside Out
Before the interview, dive deep into the operational aspects of the division. Familiarise yourself with the elective operating plan, RTT and DM01 performance metrics, and how they impact patient care. This knowledge will help you demonstrate your understanding of the role and its challenges.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving continuous improvement. Think about specific situations where you've successfully managed change or improved operational performance. This will show that you're not just a manager but a dynamic leader ready to take on the challenges of the role.
✨Communicate Clearly and Confidently
Practice articulating complex concepts in a straightforward manner. You’ll need to communicate effectively with various staff groups and clinicians, so being able to simplify your message is key. Consider rehearsing with a friend or mentor to refine your delivery.
✨Align with Trust Objectives
Research the corporate objectives of the Trust and think about how your vision aligns with them. Be prepared to discuss how you can contribute to both short and long-term goals, especially regarding recovery plans and service changes. This shows that you’re not only focused on the role but also on the bigger picture.
