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For Companies At a Glance
- Tasks: Coordinate administration in a busy hospital environment, ensuring excellent patient service.
- Company: Join London North West University Healthcare NHS Trust, serving a diverse community.
- Benefits: Competitive salary, permanent contract, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while working in a dynamic healthcare setting.
- Qualifications: 2 years NHS or receptionist experience, GCSEs, and strong teamwork skills.
- Other info: Work across multiple sites with a supportive team in a fast-paced environment.
The predicted salary is between 29651 - 31312 £ per year.
You will be primarily based at Ealing Hospital and expected to work across sites if required. The Administration Coordinator is the first point of contact for patients and visitors referred or admitted to the Accident & Emergency Department or seeking information about patients in the main hospital. You will support the Administrative Services Manager in the day‑to‑day running of the administrative service, ensuring excellent customer service, accurate electronic admission and discharge of patients, and timely input of clinical data into the Cerner system.
Main Duties
- Work as part of a team.
- Work flexibly across both ED & UTC to optimise administration rotas.
- Provide and receive routine information with regard to patients requiring tact and discretion, using persuasive skills within Trust and Caldicott guidelines.
- Deal with enquiries from patients, medical staff and the general public.
- Maintain a professional telephone manner toward patients, relatives and other staff.
- Maintain the confidentiality of information about patients, staff and health service businesses in accordance with the Trust Confidentiality Policy and the Data Protection Act.
- Serve as the first point of contact for bereaved families and friends, requiring discretion, tact and compassion.
- Inform patients of the different care options.
- Communicate with clinical leads to transcribe medical notes for observation wards.
- Meet frequent concentration demands; the work is predictable in daily duties but the number of patients can vary throughout the day.
- Be exposed to distressing information regarding complex clinical conditions and treatments.
About Us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people. We run major acute services at Northwick Park Hospital (busy A&E), St Mark’s Hospital (specialist bowel disease), Ealing Hospital (24/7 emergency department and urgent care centre) and Central Middlesex Hospital (surgical and outpatient services).
Job Responsibilities
The Administration Coordinator provides the administration/clerical function for the department and the Trust, including electronic admission and discharge of patients treated.
Person Specification
Essential Qualifications
- Minimum 2 years NHS experience or equivalent receptionist experience.
- GCSE (5 grades A‑C) or equivalent.
- Excellent time‑keeping and teamwork skills.
Desirable Qualifications
- Knowledge of medical terminology.
Knowledge and Experience
- Knowledge of the Data Protection Act.
- IT literate with good keyboard skills.
Desirable Experience
- Experience working within an Emergency Department or a high‑pressure clinical environment.
- Experience handling strict and tight deadlines.
- Experience using Cerner or similar IT systems.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Disclosure to the Disclosure and Barring Service (formerly CRB) is required to check for any previous criminal convictions.
ED/UTC Admin Coordinator employer: MT Consulting Group
Contact Detail:
MT Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ED/UTC Admin Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at London North West University Healthcare NHS Trust on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and administrative tasks. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your soft skills! In your interviews, highlight your ability to handle sensitive situations with tact and compassion, especially since you'll be the first point of contact for patients and families.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining our team at Ealing Hospital.
We think you need these skills to ace ED/UTC Admin Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your NHS experience and any relevant administrative roles you've had. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your customer service skills and ability to handle sensitive information.
Showcase Your Team Spirit: Since teamwork is key for this role, share examples of how you've successfully worked in a team before. We love seeing candidates who can collaborate and adapt to different situations, especially in a busy environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our Trust!
How to prepare for a job interview at MT Consulting Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the NHS and the specific role of an Administration Coordinator. Familiarise yourself with the Cerner system and any relevant medical terminology. This will show that you're serious about the position and ready to hit the ground running.
✨Practice Your People Skills
Since you'll be the first point of contact for patients and visitors, practice how you communicate. Role-play scenarios where you might need to handle sensitive information or provide support to bereaved families. Being able to demonstrate empathy and professionalism will set you apart.
✨Show Off Your Team Spirit
This role requires teamwork across different sites, so be prepared to discuss your experience working in a team. Think of examples where you've collaborated effectively, especially in high-pressure situations. Highlighting your flexibility and adaptability will resonate well with the interviewers.
✨Stay Calm Under Pressure
Given the unpredictable nature of the job, it's crucial to convey your ability to stay composed during busy times. Share past experiences where you've successfully managed tight deadlines or dealt with challenging situations. This will reassure them that you can handle the demands of the role.
