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For Companies At a Glance
- Tasks: Be the friendly face of our health service, welcoming and guiding patients.
- Company: Join the London North West University Healthcare NHS Trust, serving a diverse community.
- Benefits: Competitive salary, job security, and the chance to make a real difference.
- Why this job: Help people while gaining valuable experience in a supportive healthcare environment.
- Qualifications: Customer service skills and confidence with IT; NHS experience is a plus.
- Other info: Evening shifts available; great opportunity for personal and professional growth.
The predicted salary is between 29000 - 31000 £ per year.
Job Summary
An opportunity has arisen for highly motivated and enthusiastic Community Receptionists to join our Integrated Sexual and Reproductive Health Service. You will be based at The Wakley Centre, providing contraception and testing/treatment for the management of sexually transmitted infections. You may also be required occasionally to cover clinics at Ealing, Harrow and Central Middlesex Hospital.
Your role is the first point of contact for our service users. You will provide a professional and caring welcome, direct patients to the appropriate member of our multi‑disciplinary team, and handle highly confidential and sensitive issues. You will work independently, demonstrate excellent interpersonal, telephone and IT skills, and be available for evening shifts, one to two days per week.
About Us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people.
Job Responsibilities
• Provide a professional and caring welcome to patients of all ages, including teenagers.
• Direct patients to the correct member of the multi‑disciplinary team.
• Handle highly confidential and sensitive issues with discretion.
• Maintain accurate records using approved IT systems.
• Work independently and as a strong team player.
• Undertake evening shifts, one to two days a week.
Person Specification
- Confidence in using Microsoft Office (Word, Excel, Outlook)
- Experience of working in a customer‑facing role
- Good general education, including GCSE English
- Experience of working in an NHS customer‑facing role (desirable)
- Competent in using Lillie and Cerner (desirable)
Employment Details
Band: 3
Salary: £29,651 to £31,312 per annum inclusive of High Cost Area Supplement
Contract: Permanent
Working pattern: Full‑time
Reference number: 337-NP-9099MM
Job location: Wakley Centre, Grange Road, Hayes, UB3 2RR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required.
Employer Details
London North West University Healthcare NHS Trust
Wakley Centre
Grange Road
Hayes
UB3 2RR
Website: https://www.lnwh.nhs.uk
#J-18808-Ljbffr
Community Receptionist employer: MT Consulting Group
Contact Detail:
MT Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Receptionist
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a warm smile and a confident handshake. We want to show them that you're not just a candidate, but the perfect fit for their team.
✨Tip Number 2
Be ready to chat about your experience in customer-facing roles. We know you’ve got the skills, so highlight how you've handled sensitive situations before. This will show them you can handle the pressures of being a Community Receptionist.
✨Tip Number 3
Don’t forget to ask questions! We want to know if this role is right for us too. Ask about the team dynamics or what a typical day looks like. It shows you're genuinely interested and engaged.
✨Tip Number 4
Finally, follow up after your interview! A quick thank-you email can go a long way. We want to remind them of your enthusiasm and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Community Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about being a Community Receptionist and helping our service users feel welcome.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in customer-facing roles. We love seeing how your skills align with what we need, so don’t hold back on showcasing your interpersonal and IT skills!
Be Professional Yet Approachable: Your written application should reflect the caring and professional attitude we value. Use a friendly tone while maintaining professionalism, as this is key for a role where you'll be the first point of contact for patients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at MT Consulting Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Community Receptionist. Familiarise yourself with the Integrated Sexual and Reproductive Health Service and the specific needs of the patients you'll be welcoming. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Interpersonal Skills
As the first point of contact, your ability to communicate effectively is crucial. Prepare examples of how you've successfully handled sensitive situations in previous roles. Highlight your experience in customer-facing positions and how you’ve provided a caring and professional welcome to diverse individuals.
✨Demonstrate IT Proficiency
Since you'll be using IT systems like Microsoft Office and possibly Lillie and Cerner, brush up on your skills before the interview. Be ready to discuss your experience with these tools and how you maintain accurate records. Showing confidence in your IT abilities can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle confidential information and work independently. Think of scenarios where you had to direct someone to the right team member or manage a sensitive issue discreetly. Practising these responses will help you feel more confident during the interview.