At a Glance
- Tasks: Be the friendly face of our health service, welcoming and guiding patients.
- Company: Join the London North West University Healthcare NHS Trust, serving a diverse community.
- Benefits: Competitive salary, job security, and the chance to make a real difference.
- Other info: Evening shifts available; great opportunity for personal and professional growth.
- Why this job: Help people while gaining valuable experience in a supportive healthcare environment.
- Qualifications: Customer service skills and confidence with IT; NHS experience is a plus.
The predicted salary is between 29000 - 31000 £ per year.
Job Summary
An opportunity has arisen for highly motivated and enthusiastic Community Receptionists to join our Integrated Sexual and Reproductive Health Service. You will be based at The Wakley Centre, providing contraception and testing/treatment for the management of sexually transmitted infections. You may also be required occasionally to cover clinics at Ealing, Harrow and Central Middlesex Hospital.
Your role is the first point of contact for our service users. You will provide a professional and caring welcome, direct patients to the appropriate member of our multi‑disciplinary team, and handle highly confidential and sensitive issues. You will work independently, demonstrate excellent interpersonal, telephone and IT skills, and be available for evening shifts, one to two days per week.
About Us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people.
Job Responsibilities
• Provide a professional and caring welcome to patients of all ages, including teenagers.
• Direct patients to the correct member of the multi‑disciplinary team.
• Handle highly confidential and sensitive issues with discretion.
• Maintain accurate records using approved IT systems.
• Work independently and as a strong team player.
• Undertake evening shifts, one to two days a week.
Person Specification
- Confidence in using Microsoft Office (Word, Excel, Outlook)
- Experience of working in a customer‑facing role
- Good general education, including GCSE English
- Experience of working in an NHS customer‑facing role (desirable)
- Competent in using Lillie and Cerner (desirable)
Employment Details
Band: 3
Salary: £29,651 to £31,312 per annum inclusive of High Cost Area Supplement
Contract: Permanent
Working pattern: Full‑time
Reference number: 337-NP-9099MM
Job location: Wakley Centre, Grange Road, Hayes, UB3 2RR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required.
Employer Details
London North West University Healthcare NHS Trust
Wakley Centre
Grange Road
Hayes
UB3 2RR
Website: https://www.lnwh.nhs.uk
Community Receptionist in City of London employer: MT Consulting Group
London North West University Healthcare NHS Trust is an exceptional employer, offering a supportive and inclusive work environment at the Wakley Centre in Hayes. With a commitment to employee growth, we provide ongoing training and development opportunities, ensuring our staff can thrive in their roles while making a meaningful impact on the health of our diverse community. Join us to be part of a dedicated team that values professionalism, compassion, and collaboration in delivering vital healthcare services.
StudySmarter Expert Advice🤫
We think this is how you could land Community Receptionist in City of London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like MT Consulting Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at MT Consulting Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like MT Consulting Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Community Receptionist in City of London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at MT Consulting Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at MT Consulting Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to MT Consulting Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at MT Consulting Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at MT Consulting Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research MT Consulting Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
