GCM Client Administrator II - UK in City of Westminster

Job Overview

Assists with most aspects of Global Capital Markets trust or entity administration and servicing of high net‑worth private and institutional clients.

Supports less experienced account relationship managers with limited supervision.

May serve as administrator for medium to large (as defined by business) and/or highly complex clients.

Serves as point of contact for client regarding daily administration.

Key Responsibilities

• Maintain daily contact with clients to address general inquiries and facilitate requests.
• Process transactions including collecting critical documents, cash disbursements, trades, account balances, new accounts, discretionary distributions and trust terminations.
• Ensure proper administrative management for accounts under responsibility.
• Oversee client relationships, making recommendations for routine internal business activities.
• Assist account representatives in revenue‑generating activities by providing recommendations, preparing documents, and participating in meetings.
• Manage daily implementation of client strategies and foster client relationships, serving as primary point of contact.
• Resolve problems and respond to client requests in a timely manner.
• Manage relationships with internal and external service partners, assess issues requiring immediate attention and resolve other issues through normal course of business.
• Develop and maintain industry knowledge applicable to the business; demonstrate ability to articulate internally and externally.
• Remain current on industry news applicable to the line of business.
• Demonstrate in‑depth knowledge of corporate policies and procedures related to the administrative role.
• Provide and maintain appropriate levels of controls to minimize losses.
• Support team members, understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk‑related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards, including timely implementation of internal and external audit points and any issues raised by external regulators.
• Complete other related duties as assigned.
• Scope of Responsibilities

The position may provide guidance to less experienced personnel or other staff.

Qualifications

• Combined minimum of 4 years of higher education and/or work experience, including a minimum of 1 year of relevant work experience with direct client contact.
• Strong focus on customer service and satisfaction.
• Strong verbal and written communication skills.

Education and Experience Preferred

• Bachelor’s degree focused on Finance, Business, Economics or Accounting and a minimum of 1 year of relevant work experience with direct client contact.
• CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus.
• Strong skills in pertinent software applications, with ability to learn new applications.
• Experience working in a team environment.
• Strong interpersonal skills with ability to build a significant level of trust with clients.
• Self‑confident, proven ability to work well with highly capable and successful individuals.
• Strong analytical ability.
• Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit.
• Experience contributing to positive working relationships and maintaining integrity and professionalism.
• #J-18808-Ljbffr