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- Tasks: As a Float Teller, you'll engage with customers and process transactions across various branches.
- Company: M&T Bank is a leading financial institution focused on exceptional customer service and community engagement.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth in a supportive environment.
- Why this job: Join a dynamic team where you can make a real impact and develop valuable skills.
- Qualifications: High school diploma and 6 months of customer service experience required; bilingual skills are a plus.
- Other info: This role involves travel between branches and offers a chance to enhance your banking knowledge.
As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. You will process a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.
Primary Responsibilities:
- Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
- Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.
- Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.
- Accurately balance and process customer transactions efficiently following Bank Policy.
- Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
- Transition identified sales opportunity and provide introduction to appropriate banking partner.
- Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
- Process customer/account maintenance accurately.
- Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
- High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
- Ability to easily travel between branches on an as needed basis.
- Proven verbal communication skills.
- Proven interpersonal skills.
- Proven ability to demonstrate exceptional customer service.
- Well-organized.
- Proven time management skills.
- Proven prioritization skills.
- Proficient with internet user-level technology.
Education and Experience Preferred:
- Bilingual based on branch needs.
Physical Requirements:
- Ability to stand for long periods of time.
- Prolonged use of hands and fingers.
- Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
- Ability to read fine print.
- Ability to interact with customers in an open face to face work environment.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location: Hilton, New York, United States of America
Seniority level: Not Applicable
Employment type: Full-time
Job function: Finance and Sales
Industries: Banking, Financial Services, and Investment Banking
Contact Detail:
M&T Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Teller - Float
✨Tip Number 1
Familiarise yourself with M&T Bank's customer service standards and values. Understanding their approach to customer engagement will help you demonstrate alignment with their culture during any interviews or discussions.
✨Tip Number 2
Practice your digital fluency skills, as the role involves educating customers through digital demonstrations. Being comfortable with technology will not only boost your confidence but also show your readiness for the position.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Highlight specific instances where you resolved issues or provided exceptional service, as this will showcase your ability to meet the needs of M&T Bank's customers.
✨Tip Number 4
Since the role requires travel between branches, be ready to express your flexibility and willingness to adapt to different environments. This will demonstrate your commitment to supporting the team wherever needed.
We think you need these skills to ace Teller - Float
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Float Teller at M&T Bank. Highlight your customer service experience and any relevant skills in your application that align with the job description.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Float Teller position. Emphasise your customer service background, cash handling experience, and any instances where you've demonstrated problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to M&T Bank's mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the banking sector.
How to prepare for a job interview at M&T Bank
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Float Teller. Familiarise yourself with customer service standards, digital engagement, and transactional processing, as these will be key topics during your interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your exceptional customer service skills. Highlight situations where you resolved issues or provided solutions that made a difference to customers.
✨Demonstrate Flexibility and Adaptability
Since Float Tellers travel between branches, be ready to discuss your ability to adapt to different environments and work with various teams. Share experiences where you've successfully adjusted to new challenges.
✨Prepare for Digital Engagement Questions
As digital engagement is a significant part of the role, be prepared to discuss your experience with technology and how you've used it to enhance customer interactions. Consider examples where you educated customers on self-service options.
