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For Companies At a Glance
- Tasks: Join a dynamic team to drive sales and build customer relationships.
- Company: TPS is part of the Volkswagen Group, providing quality parts for garages and bodyshops.
- Benefits: Enjoy a motivating workplace with opportunities for learning and development.
- Why this job: Be part of a reputable brand while making a real impact in customer service.
- Qualifications: Sales experience in B2B, strong communication skills, and IT literacy required.
- Other info: This role is based in Birmingham and requires an EU work permit.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
TPS Parts Sales Executive
Who are TPS?
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, Å KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
Job Opportunity
What will you be doing?
As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre
- Achieve personal KPI‘s and revenue objectives with target customers
- Accurately identify parts to meet the customer sales requirements
- Utilise all product promotions effectively to achieve specific targets set
- Identify and leverage potential sales opportunities within customer base
- Maintain own product knowledge and awareness of competitor activity
- Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
- Provide a high level of service to customers – through understanding their requirements, responding to requests, progressing orders and providing expert advice
- Provide timely communication to customer on their credit status
- Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
- Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales
- Handle incoming calls and customer enquiries within KPI’s, using the approved greeting
- Ensure the proper and accurate use of all systems to search and order parts
- Complete all required documentation accurately and promptly
- Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual
Essential Skills
What are we looking for?
- A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
- Confident and capable communicator with proven experience of selling in a fast paced and / or telesales environment
- Passion for providing a great customer service experience
- Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
- A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
- Excellent attention to detail and accurate record-keeping
- IT literate, preferably with a good working knowledge of MS Excel
- A passion for the automotive industry
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Parts Sales Executive - Birmingham employer: MSX - TPS
Contact Detail:
MSX - TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Sales Executive - Birmingham
✨Tip Number 1
Familiarise yourself with the Volkswagen Group and its brands. Understanding their products and services will help you engage more effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in parts sales. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare for the interview by practising common sales scenarios. Be ready to discuss how you've successfully met sales targets in the past and how you would approach building relationships with clients in a B2B environment.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've gone above and beyond for clients. This will highlight your passion for customer satisfaction, which is crucial for the Parts Sales Executive role.
We think you need these skills to ace Parts Sales Executive - Birmingham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Parts Sales Executive position. Tailor your application to highlight relevant experience and skills that align with what TPS is looking for.
Highlight Relevant Experience: Emphasise your proven sales experience, particularly in a B2B environment. Provide specific examples of how you've built relationships and achieved sales targets in previous roles.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language in your CV and cover letter.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Mention your passion for customer service and any relevant IT literacy, especially with MS Excel, to stand out.
How to prepare for a job interview at MSX - TPS
✨Know Your Products
Familiarise yourself with the range of parts and products offered by TPS, especially those related to Volkswagen Group vehicles. Being able to discuss specific parts and their benefits will demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Sales Experience
Prepare examples from your previous roles where you successfully built relationships in a B2B environment. Highlight how you met sales targets and contributed to team objectives, as this aligns closely with what the company is looking for.
✨Demonstrate Customer Service Skills
Be ready to discuss how you have provided excellent customer service in past positions. Share specific instances where you went above and beyond to meet customer needs, as this is crucial for the Parts Sales Executive role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and sales strategies. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
