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- Tasks: Lead and motivate your team to achieve business goals and deliver excellent customer service.
- Company: Join TPS, part of the Volkswagen Group, known for its inclusive and motivating workplace.
- Benefits: Competitive salary, recognition, and opportunities for personal development.
- Why this job: Make a real impact in the automotive industry while growing your leadership skills.
- Qualifications: Experience in team leadership, customer service, and strategic planning required.
- Other info: Be part of a rapidly growing network with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.
Responsibilities
- Ensure that the Centre targets and business objectives are achieved.
- Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals.
- Ensure the team is motivated, recognised and incentivised.
- Create Personal Development Plans, monitor progress and provide developmental or corrective support where required.
- Create a Manpower Plan for your centre and put a succession plan in place.
- Create and maintain a customer centric culture in the business.
- Maintain a high level of customer satisfaction via the team.
- Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans.
- Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations.
- Analyse internal and external market data to develop an understanding of the potential sales opportunities.
- Work to achieve agreed business plan and budget - controlling costs within agreed parameters including Gross Margin levels.
- Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty).
- Maintain an effective relationship with all stakeholders.
- Ensure the overall security of the stock and premises.
Qualifications and Requirements
- Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment.
- A passion for providing a great customer service experience and the automotive industry.
- Possess the ability to communicate effectively and build strong relationships with key stakeholders.
- Be experienced at devising strategies and implementing plans.
- The ability to provide an exceptional customer service experience.
- Ability to plan strategies and activities to grow and develop a business.
- Be sales focussed and results orientated.
- Have a high degree of IT literacy and a proficient user of MS Office.
- Management experience.
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, Å KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
Centre Manager - Leeds employer: MSX - TPS
Contact Detail:
MSX - TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - Leeds
✨Tip Number 1
Get to know the company inside out! Research TPS and understand their values, culture, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to team management and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Centre Manager - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Centre Manager role. Highlight your experience in leading teams and achieving business targets, especially in a B2B environment. We want to see how you can motivate and develop your team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and the automotive industry. Tell us why you're the perfect fit for TPS and how you plan to create a customer-centric culture.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet targets and implement successful strategies. Numbers speak volumes, so include any relevant metrics that show your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MSX - TPS
✨Know Your Numbers
Before the interview, get familiar with TPS's business objectives and sales targets. Be ready to discuss how you can translate those into departmental goals. Showing that you understand the metrics will impress your interviewers.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated teams in the past. Think about specific situations where you recognised achievements or implemented Personal Development Plans. This will demonstrate your ability to lead and inspire a team effectively.
✨Customer-Centric Mindset
Be prepared to talk about your passion for customer service, especially in the automotive industry. Share experiences where you enhanced customer satisfaction and how you plan to maintain a customer-centric culture at the Centre.
✨Strategic Thinking
Think about strategies you've devised in previous roles. Be ready to discuss how you would analyse market data to identify sales opportunities and implement plans to achieve business growth. This shows you're results-oriented and proactive.
