Business Development Manager Ipswich - Norwich

About the Role

TPS provides independent garages and bodyshops with high-quality Genuine Parts and products to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group, which includes Audi, SEAT, ŠKODA, Volkswagen passenger cars, and Commercial Vehicles. TPS has a national network of Centres with a 1,500-strong workforce and a management team that creates a motivating and inclusive workplace where employees are recognised and rewarded.

Job Opportunity

What will you be doing?

• Reporting to the TPS Area Sales Manager, working across multiple TPS Centres, the BDM will be accountable for achieving sales targets and growing a loyal customer base.
• Delivering an exceptional customer experience is essential, as is being a brand and product expert.

Sales

• Work with the ASM and TPS Centre Managers to create and deliver on a sales strategy to consistently increase sales revenues from mechanical customers while maintaining a loyal customer base.
• Achieve target KPIs and revenue objectives in your territory for key mechanical customers.
• Identify, secure, and develop new customer accounts within the territory.
• Ensure marketing initiatives are embedded and supported and monitor the success of targeted customer sets, promotions, and campaigns.
• Present and report on sales and marketing activity versus performance.
• Utilise internal and external market data to understand potential sales opportunities within the customer base and territory.
• Ensure adequate training and understanding of the Unique Selling Proposition of the TPS brand and the "Features and Benefits" of the TPS product range, especially the genuine versus non-genuine aspect, and be trained to overcome sales objections.
• Effectively manage time to maximise opportunities from customer visits.
• Work with TPS Centre colleagues to leverage customer set visits and call objectives.

Stakeholder Management

• Keep key stakeholders updated on sales performance via formal and informal market and statistical presentations.
• Manage and maximise support from the business investor partner and TPS investors to support targets and objectives.
• Work collaboratively with ASM and CMs and contribute to Business Improvement Plans.

Customer Experience

• Manage and maintain relationships with all customers.
• Provide the highest level of customer service by offering knowledgeable, responsive, courteous service that reflects the image and reputation of the TPS business.

Essential Skills

• An ability to effectively engage and communicate with a diverse range of stakeholders.
• Proven experience of creating strategies and managing activities to grow and develop business.
• A practical level of business financial awareness to provide valued input and insight at an operational level and recognise areas of risk and opportunity.
• Experience of managing national campaigns and activities.
• A proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B or automotive environment.
• A thorough understanding of the core processes necessary to deliver centre excellence in the specified area.
• Possess a high degree of IT literacy.
• Minimum GCSE in Maths and English Language or equivalent.