At a Glance
- Tasks: Support the launch of Jaguar Land Rover's OneApp and handle customer enquiries.
- Company: Join MSX, a trusted partner in the automotive industry for over 30 years.
- Benefits: Earn up to £38,000, enjoy 25 days annual leave, and access a healthcare scheme.
- Other info: 12-month contract with excellent career growth opportunities and a supportive team.
- Why this job: Make a real impact on customer experience in a dynamic automotive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 35000 - 38000 £ per year.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Supporting the launch of the Jaguar Land Rover OneApp (Telematics app) within the Jaguar Land Rover Customer Relationship Centre. Handle customer enquiries, complaints, and escalations professionally and efficiently. Providing answers to clients by identifying problems, researching answers, and guiding clients through corrective steps. Record events and problems and their resolutions in a ticketing system. Liaise with Client; work hand in hand with JLR individuals and teams. Ensure all correct processes and procedures are followed. Build strong relationships with customers to promote loyalty and retention.
Qualifications
- Must:
- Experience in customer experience roles.
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Experience using CRM and customer feedback management systems.
- Experience in troubleshooting issues.
- Good problem-solving skills and communication skills.
- Desirable:
- Experience within the automotive industry or luxury retail environment.
- Knowledge of customer journey mapping and customer experience methodologies.
- Understanding of NPS, CSI, and customer insight tools.
Additional Information
12 month fixed contract. Coventry. Monday-Friday. 08:00 - 17:00 hours (week on, week off). 4 week induction in office - Jaguar Land Rover Whitley, Coventry. 2 week Grad Bay - Jaguar Land Rover Whitley. 2 days in office Tuesday and Wednesday (after 6 weeks).
Package
- Up to £38,000 per year
- 25 day annual leave entitlement (plus bank holidays)
- Company contributory pension plan
- Cashback healthcare scheme
- Life Assurance
- Car Salary Exchange Scheme
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Customer Experience Advisor - JLR (12 month fixed term contract) in Whitley employer: MSX International
MSX International is an excellent employer, offering a dynamic work culture that prioritises diversity and inclusion. Located in Warwick, UK, employees benefit from a collaborative environment that fosters professional growth and development, particularly in the rapidly evolving field of AI and data governance. With a commitment to ethical standards and compliance, this role provides meaningful opportunities to make a significant impact in responsible AI management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - JLR (12 month fixed term contract) in Whitley
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like MSX International.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like MSX International. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Advisor - JLR (12 month fixed term contract) in Whitley
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to MSX International.
How to prepare for a job interview at MSX International
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in MSX International's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services MSX International offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
