Warranty Data Analyst in Colchester

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, making business in more than 80 countries. MSX's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

MSX are currently seeking a highly motivated, creative and experienced Data Analyst to provide departmental reporting to a premium automotive manufacturer. The service is to provide monthly deep dive reporting and analysis on retailer general and warranty topics including monitoring warranty audit, claim costs and repair activity. Responsibilities include:

• Understanding anomalies and reporting on market dashboards and in-house systems.
• Visiting retailers to discuss warranty topics, monitor activity, suggest changes, and review KPI audits.
• Reporting market trends within the warranty audit and health check programs.
• Using several different data sources to ensure reports are consistent and accurate.
• Providing departmental insights, producing top-level summaries, departmental dashboards, and establishing a structured reporting plan.
• Checking the validity and integrity of the data being collated into visualizations.
• Working alongside the OEM and data providers to identify data discrepancies and corrective actions.

This role requires attention to detail and quality control. It is an excellent opportunity for the right candidate to build a career in the automotive industry, demonstrate their abilities, develop their skills, and bring their own personality to the role. The role will have a hybrid office location between home, Colchester or Farnborough, and client premises.

Qualifications:

• A minimum of two years experience within a reporting and data analysis role.
• An understanding of the automotive industry.
• Technical knowledge of dealer warranty process systems and DMS is advantageous.
• Knowledge of business data with the ability to analyse, understand and work with different and new systems.
• Solid and demonstrable high-level understanding of Excel.
• Ability to create visualizations and summaries to Senior Management level using PowerPoint.
• A strong understanding of databases and data structures to aid in the development of reports.
• Experience in creating dashboards and providing data insights with recommendations based on findings.
• Experience with process improvement, identifying opportunities and implementation of approved changes.
• Additional team support creating SharePoint, updating internal departmental processes and data/file management, coordinating surveys, and providing technical videos to the network.
• Logical and methodical approach to data analysis.
• Excellent time management skills with the ability to successfully manage own workload.
• Team player with good communication skills.
• Automotive/Technical background with aptitude to learn.
• Confident and proactive.
• Full UK Driving Licence as retailer visits will be required (approx. 12 per annum).
• Ability to attend client offices on an ad-hoc basis.

Working pattern and location:

40 Hours Monday - Friday at BMW Head Office, Farnborough or MSX Colchester Office.

What we can offer you:

• Salary up to £35,000 depending on experience.
• Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, and potential to progress within the company, with global opportunities updated regularly.

You can learn more about MSX International on our website: MSX International.