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For Companies At a Glance
- Tasks: Support warranty operations and provide customer assistance across Europe.
- Company: Join MSX International, a leader in automotive warranty solutions.
- Benefits: Enjoy hybrid work, 25 days leave, pension plan, and healthcare cashback.
- Why this job: Be part of a dynamic team improving warranty processes and making an impact.
- Qualifications: Experience in warranty roles or customer service is preferred.
- Other info: Flexible working hours and a vibrant office culture await you!
The predicted salary is between 28000 - 42000 £ per year.
Acting as a focal point for warranty support activities within the UK market. The role provides pro-active customer support to the warranty functions in the UK at both market and Dealer level.
Role Scope
- Manage and process live claims for the market, business areas including CAR, Motorcycle and Power Product.
- Working in an experienced Warranty team in an open plan office.
- Front line claim support for our retailers/dealers.
- Support ongoing improvements within warranty operations for policy change activities.
- Business support for the UK warranty operations.
- Day to day support of incoming warranty enquiries, by phone and email.
- Liaise with retailer/dealer personnel at all levels.
- Liaise with all relevant parties and highlight to management areas for concern, opportunities to develop the processes and further reduce excess warranty costs.
- Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate.
Qualifications
Experience
- Experience working within a Warranty role.
- Dealer Franchise or OEM warranty background with demonstrable warranty operations experience would be an advantage.
- Customer experience would be judged a significant advantage.
Knowledge
- Understanding of Automotive Aftersales business operations.
- Understanding of the warranty concept and process.
Skills
- Strong analytical and problem-solving skills.
- Work to tight time schedules, producing and maintaining a high level of quality.
- PC literate – Ability to generate reports using differing software packages.
- High attention to detail and ability to work to set processes.
- Outstanding communications skills.
Attributes
- Flexible approach to work and self-sufficient.
- A genuine interest in working with people from a variety of organisations and cultures.
Working Pattern and Location
- Permanent role
- Mon – Fri (40 hours a week)
- Hybrid (3 days in the office, 2 days from home)
- Office based in Bracknell (Berks)
Package
- 25 days annual leave entitlement + bank holidays
- Company contributory pension plan
- Life Assurance
- Car Salary Exchange Scheme
You can read more about MSX International on our website: www.msxi.com
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Warranty Coordinator employer: MSX International
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Coordinator
✨Tip Number 1
Familiarise yourself with the warranty processes specific to the automotive industry. Understanding the nuances of warranty operations will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the automotive warranty field. Engaging with current or former employees at MSX International can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved warranty processes or handled customer enquiries in previous roles. This will showcase your problem-solving skills and ability to work under pressure, both of which are crucial for this position.
✨Tip Number 4
Stay updated on the latest trends and changes in the automotive aftersales market. Being knowledgeable about current industry practices will help you stand out as a candidate who is proactive and well-informed.
We think you need these skills to ace Warranty Coordinator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to grasp the key responsibilities and required skills for the Warranty Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous experience you have in warranty roles or customer support within the automotive industry. Use specific examples to demonstrate your analytical skills and problem-solving abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of warranty processes and your ability to work collaboratively with various teams.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are well-structured and clearly present your qualifications.
How to prepare for a job interview at MSX International
✨Understand the Warranty Process
Make sure you have a solid grasp of the warranty concept and processes. Be prepared to discuss your previous experiences in warranty roles and how they relate to the responsibilities outlined in the job description.
✨Showcase Your Analytical Skills
Since the role involves monthly warranty data analysis, be ready to demonstrate your analytical and problem-solving skills. You might be asked to provide examples of how you've used data to improve processes or resolve issues in past positions.
✨Communicate Effectively
Outstanding communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics related to warranty operations. Consider preparing a few scenarios where you successfully communicated with different stakeholders.
✨Demonstrate Flexibility and Teamwork
The job requires a flexible approach and the ability to work well with various teams. Be ready to share examples of how you've adapted to changing situations in the workplace and collaborated with colleagues from diverse backgrounds.
