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- Tasks: Join our Ford team as a Vehicle Helpdesk Engineer, resolving dealer inquiries and analyzing vehicle data.
- Company: MSX International is a global leader in outsourced solutions for the automotive industry, operating in over 80 countries.
- Benefits: Enjoy a hybrid work model, competitive salary, and the chance to build a career in a dynamic industry.
- Why this job: This role offers hands-on experience, problem-solving challenges, and the opportunity to make a real impact.
- Qualifications: Ideal candidates have automotive knowledge, strong problem-solving skills, and are fluent in English.
- Other info: 12-month fixed term with potential for extension; training opportunities included.
The predicted salary is between 18600 - 43400 £ per year.
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
Vehicle Specialist Helpdesk Engineer
40 Hours per week
12-month fixed term
Hybrid, Colchester
Do you have automotive experience and wants to take a new challenge?
MSX International has the job for you!
MSX International is looking for a Vehicle specialist Helpdesk Engineer to join our Ford team in order to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms / Systems entry methodology.
The Role
As the Automotive Helpdesk Engineer you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk obtaining clarification from the Group Leader / Team Leader / Project Management, if required.
Other responsibilities will include:
- Record data as required into a computer system
- Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required
- Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management
- Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary
- Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.)
- On an exception basis, make travel arrangements and any other ad hoc duties as required
About you
This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented.
Our ideal candidate will have:
- Demonstrable knowledge of vehicle diagnostics and diagnostic tools e.g. SBDO, PTS, FDRS and IDS Standard (preferred)
- Knowledge of GTAC, diagnostic session files and Analysis of vehicle XML data (preferred)
- Fluent in written and oral English (essential)
- Customer oriented focus
- Computer literate
What’s in it for you?
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
Working pattern and location
- 40 Hours per week
- £31,000
- 12-month fixed term, possibility to extend
- Hybrid, Colchester (2 days in office)
Vehicle Helpdesk Engineer employer: MSX International.
Contact Detail:
MSX International. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Helpdesk Engineer
✨Tip Number 1
Make sure to familiarize yourself with the specific diagnostic tools mentioned in the job description, such as SBDO, PTS, FDRS, and IDS. Having hands-on experience or knowledge about these tools will give you a significant edge during the interview process.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past experiences where you successfully resolved complex issues. This will demonstrate your capability to handle the responsibilities of a Vehicle Helpdesk Engineer effectively.
✨Tip Number 3
Since the role involves liaising with dealership personnel, practice your communication skills. Being able to convey technical information clearly and concisely will be crucial in this position, so consider role-playing scenarios with a friend.
✨Tip Number 4
Research MSX International and its operations within the automotive industry. Understanding the company's values and how they align with your own will help you articulate why you're a great fit for their team during the interview.
We think you need these skills to ace Vehicle Helpdesk Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Vehicle Helpdesk Engineer position. Highlight the key responsibilities and required skills, such as vehicle diagnostics knowledge and customer-oriented focus, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any automotive experience you have, particularly with diagnostic tools like SBDO, PTS, FDRS, and IDS. Provide specific examples of how you've successfully resolved issues in previous roles.
Showcase Problem-Solving Skills: Since the role requires strong problem-solving abilities, include examples in your application that demonstrate your analytical skills and how you've approached challenges in the past, especially in a customer service context.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no grammatical errors or typos. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at MSX International.
✨Show Your Automotive Knowledge
Make sure to highlight your experience with vehicle diagnostics and any specific tools you've used, like SBDO or PTS. Be prepared to discuss how you've applied this knowledge in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical abilities.
✨Emphasize Customer Orientation
Since the role involves liaising with dealership personnel, be ready to discuss your approach to customer service. Share experiences where you went above and beyond to meet customer needs.
✨Be Ready for Technical Questions
Expect technical questions related to vehicle diagnostics and data analysis. Brush up on relevant terminology and be prepared to explain complex concepts in simple terms.
