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- Tasks: Support the Connected Car workforce and manage escalated incidents.
- Company: Join MSX International, partnering with Jaguar Land Rover for innovative automotive solutions.
- Benefits: Enjoy a competitive salary, remote work options, and 25 days annual leave.
- Why this job: Be part of a dynamic team driving customer loyalty in cutting-edge technology.
- Qualifications: Desirable IT service delivery qualification and customer service experience.
- Other info: Work flexible hours with opportunities for global career progression.
The predicted salary is between 21600 - 37800 £ per year.
- Become an expert in the Connected Car Technologies
- Overseeing Global markets such as UK, USA, China, EU and Russia
- Case Management; incident management, technical/hierarchal escalations, ticket handling
- Investigations; product knowledge, technical expertise, initiative to think laterally
- Liaison with Client; work hand in hand with JLR individuals and teams
- Ensure all correct processes and procedures are followed
- Report generation and distribution to key stakeholders
- Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management
- Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution
- Providing verbal training and support where required
- Presenting and demonstrating the product and features where required using PowerPoint, systems, vehicles and equipment
- Identifying issues through analysing team data
- Desirable: Qualification within IT service delivery
- Desirable: 1+ years customer service experience
- Strong knowledge of Telecommunications, Telematics, IT Services
- Intermediate experience with Microsoft Office Excel, PowerPoint etc Intermediate experience with Google Package Gmail, Drive etc
- Experience in troubleshooting technical issues
- Good analytical skills & publishing supporting documentation
- A keen interest in technology, keeping abreast of advances and news
- Desire to learn through provided training and personal development
- Results orientated with a determination to make things happen
- A highly motivated, energetic and inspirational team player
- Ability to influence effectively across the network, balancing a broad range of priorities, with minimal supervision and under great pressure
- Confident and out-going with exceptional networking and inter-personal skills
- Possess advanced communication abilities to be utilised with various levels of the business, third party vendors and a broad range of global markets
- Process orientated with great attention to detail
- Excellent time management skills, able to work to deadlines on multiple tasks and deliver results to agreed schedules
- Ability to work as an individual, part of a small shift team and a larger operational team
- Strong problem-solving skills
Telematics Service Desk Analyst in Warwick employer: MSX International.
Contact Detail:
MSX International. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telematics Service Desk Analyst in Warwick
✨Tip Number 1
Familiarise yourself with the Connected Car technologies and the specific features of Jaguar Land Rover's products. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or professionals in the telematics and automotive sectors. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled technical issues in the past. Be ready to share specific examples that highlight your analytical abilities and customer service experience, as these are crucial for the role.
✨Tip Number 4
Showcase your ability to work under pressure and manage multiple tasks effectively. Think of scenarios where you've successfully balanced competing priorities, as this will resonate well with the demands of the Telematics Service Desk Analyst position.
We think you need these skills to ace Telematics Service Desk Analyst in Warwick
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Telematics Service Desk Analyst position. Familiarise yourself with the Connected Car technologies and the specific skills mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience, technical troubleshooting abilities, and familiarity with telecommunications and telematics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background and skills make you a great fit for the team at Jaguar Land Rover and how you can contribute to their customer-focused mentality.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at MSX International.
✨Know Your Tech
Make sure you brush up on your knowledge of Connected Car technologies, especially Telematics and Infotainment features. Being able to discuss these topics confidently will show that you're serious about the role and understand what it entails.
✨Demonstrate Customer Focus
Since the role involves liaising with clients and ensuring customer satisfaction, be prepared to share examples of how you've successfully handled customer service situations in the past. Highlight your ability to resolve issues and maintain a customer-first mentality.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled technical issues or escalated incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills.
✨Be Ready for Team Dynamics
As this role requires working within a global team, think about how you can contribute to team success. Be ready to talk about your experience in collaborative environments and how you manage your workload effectively under pressure.
