At a Glance
- Tasks: Support the Connected Car workforce and manage technical incidents globally.
- Company: Join MSX, a trusted partner to leading vehicle manufacturers like Jaguar Land Rover.
- Benefits: Competitive salary, 25 days leave, health care scheme, and pension plan.
- Other info: Exciting career growth opportunities within a global company.
- Why this job: Be part of an innovative team driving customer loyalty in the automotive industry.
- Qualifications: IT service delivery experience and strong customer service skills preferred.
The predicted salary is between 23000 - 30000 £ per year.
Full-time Workplace Type: Customer Site
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this successful organisation. We are seeking a technically confident individual who will engage and support the Connected Car workforce that drives a ‘Best in Class’ global service. We are looking for a candidate who can hit the ground running, supporting the Global network with escalated incidents and develop an extensive skillset. Reporting to the TSD Project Leader and Team Leader you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day-to-day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home when required. The TSDs global operations are vital.
Candidate Responsibilities
- Become an expert in the Connected Car Technologies
- Overseeing Global markets such as UK, USA, EU Case Management.
- Incident management - Identify, categorise, and prioritise issues.
- Technical/hierarchal escalations.
- Investigations; product knowledge, technical expertise, initiative to think laterally.
- Liaison with Client; work hand in hand with JLR individuals and teams.
- Ensure all correct processes and procedures are followed.
- Report generation and distribution to key stakeholders.
- Be an integral component to the TSD department in achieving a ‘best in class’ service, driving customer loyalty and retention through accurate incident management.
- Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution.
- Providing verbal training and support where required.
- Presenting and demonstrating the product and features where required using PowerPoint, systems, vehicles and equipment.
- Identifying issues through analysing team data.
Qualifications
- Desirable: Qualification within IT service delivery.
- Desirable: 1+ years customer service experience.
- Strong knowledge of Telecommunications, Telematics, IT Services.
- Intermediate experience with Microsoft Office – Excel, PowerPoint etc.
- Intermediate experience with Google Package – Gmail, Drive etc.
- Experience in troubleshooting technical issues.
- Good analytical skills & publishing supporting documentation.
- A keen interest in technology, keeping abreast of advances and news.
- Desire to learn through provided training and personal development.
- Results orientated with a determination to make things happen.
- A highly motivated, energetic and inspirational team player.
- Ability to influence effectively across the network, balancing a broad range of priorities, with minimal supervision and under great pressure.
- Confident and out-going with exceptional networking and inter-personal skills.
- Possess advanced communication abilities to be utilised with various levels of the business, third party vendors and a broad range of global markets.
- Process orientated with great attention to detail.
- Excellent time management skills, able to work to deadlines on multiple tasks and deliver results to agreed schedules.
- Ability to work as an individual, part of a small shift team and a larger operational team.
- Strong problem-solving skills.
Additional Information
Working Pattern and Location
40 Hours per week (between 8:00 to 17:30). Contractual coverage of all Bank Holidays. Based in Gaydon (Warwickshire).
Package
Salary up to £27,000 per annum pro rata, based on experience. Other company benefits include:
- 25 days annual leave.
- Company contributory pension plan.
- Cash back health care scheme.
- Life assurance.
- Car salary exchange scheme.
Potential to progress within the company, with global opportunities updated regularly. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Parts, Accessories & Service Performance, Actionable Insights, Learning Solutions. Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose: To empower Movers and Makers to thrive in our ever-changing world.
The MSX Mission: To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision: To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Telematics/ IT support desk Analyst (Gaydon Warwickshire) employer: MSX International
MSX International is an exceptional employer, offering a dynamic work environment in Gaydon, Warwickshire, where employees can thrive in their careers while supporting the prestigious Jaguar Land Rover. With a strong focus on employee growth, MSX provides extensive training opportunities and a collaborative culture that values innovation and customer service excellence. The comprehensive benefits package, including a contributory pension plan and health care scheme, further enhances the rewarding experience of being part of a global team dedicated to transforming the mobility industry.
StudySmarter Expert Advice🤫
We think this is how you could land Telematics/ IT support desk Analyst (Gaydon Warwickshire)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MSX International values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MSX International might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MSX International!
✨Direct Apply to MSX International
Let's not forget to apply directly through the MSX International website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Telematics/ IT support desk Analyst (Gaydon Warwickshire)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MSX International.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MSX International. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MSX International
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
