At a Glance
- Tasks: Support dealerships with complex vehicle diagnostics and provide hands-on guidance.
- Company: Join MSX, a global leader in automotive solutions with over 30 years of experience.
- Benefits: Enjoy hybrid working, competitive salary, 25 days leave, and a contributory pension plan.
- Other info: Opportunities for career progression and global roles within a diverse team.
- Why this job: Make a real impact by solving complex automotive issues and supporting technicians.
- Qualifications: Strong automotive diagnostics experience and ability to read technical documentation.
The predicted salary is between 40000 - 44000 £ per year.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first‑time‑right repairs.
What you’ll do:
- Support dealerships and repairers on‑site and remotely
- Diagnose and resolve complex electrical, electronic, and drivability faults
- Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
- Identify root causes using wiring diagrams and technical documentation
- Support both individual cases and wider technical issues across fleets
- Create clear technical reports and case updates
- Coach technicians and provide hands‑on guidance
- Feed recurring issues into continuous improvement
What you bring:
- Strong experience in automotive diagnostics / technical support / workshop or field service
- Proven ability to fix complex electrical/electronic faults
- Hands‑on use of OEM diagnostic tools
- Confidence reading wiring diagrams and technical documentation
- Experience working with workshops, engineering, or technical teams
- Ability to support and guide technicians
- Preferred: experience in field‑based or multi‑site support, multi‑brand exposure with an OEM/importer technical support background
Technical knowledge:
- Modern vehicle systems: powertrain, ADAS, body electronics
- Networks: CAN / LIN / FlexRay
- Diagnostic methods: root cause analysis, guided diagnostics, flashing
Language:
- Working proficiency in English required (written and spoken)
- Additional European languages are a plus
What we offer:
- Hybrid working (field + home office)
- Competitive Salary - up to £44,000 depending on experience
- Company Laptop
- Company Car
- Other company benefits include:
- 25 days annual leave
- Company contributory pension plan
- Cash back health care scheme
- Life assurance
- Car salary exchange scheme
Potential to progress within the company, with global opportunities updated regularly.
MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Technical Delegate / Flying Doctor (m/f/d) - Scotland and the borders employer: MSX International
MSX International is an exceptional employer, offering a dynamic work culture that values innovation and collaboration in the automotive sector. With competitive salaries, hybrid working options, and a strong focus on employee growth through global opportunities, we empower our team members to excel in their roles while enjoying a comprehensive benefits package, including a contributory pension plan and health care schemes. Join us in Scotland and the borders, where your expertise will make a meaningful impact in a supportive environment dedicated to continuous improvement.
