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- Tasks: Manage service business relationships and oversee daily operations.
- Company: Join MSX International, a key player in Ford's Customer Service Division.
- Benefits: Enjoy a competitive salary, hybrid work options, and great corporate perks.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience in service management is essential; leadership skills are a plus.
- Other info: This is a permanent position with a 40-hour work week.
This rolewillmanage the service business relationship with Ford franchise dealerships to drive parts sales through the workshops, and implement effective marketing plans to maximise workshop traffic and parts upsell.
Increase your chances of an interview by reading the following overview of this role before making an application.
Using your passion, technical skills and knowledge, theRegional Business Managerwill: Build strong relationships with Dealer partners to guide actions to ensure achievement of region objectives Provide an integrated and complementary approach to develop service workshops with the aim to deliver growth in service retention and parts sales Ensure dealer engagement in Fords Service Retention Reward Programme including customer satisfaction, fix it right first time, video check, CRM programmes including customer connectivity and many other programmes Collaborate with Commercial Vehicle counterparts on Field Service Actions and lead time management Work with dealer partners to grow accessories and tyre programme performance Identify barriers to engagement, propose solutions and engage all zone dealers effectively Plan strategic visits to zone Dealers to drive engagement and achieve objectives Innovate and explore additional opportunities within the roles scope Qualifications We are looking for aRegional Business Managerwith experience in a Dealer/Aftersales role (desirable) such as a Service Manager, Assistant Service Manager or Service Advisor.
Our ideal candidate has excellent communication skills (both verbal and written) and: A strong understanding of Dealer Aftersales operations Numerical and analytical capabilities Computer literate, in particular MS Office Strong drive for results Proficient in time management and organisation Knowledge of the Ford brand (advantageous) Has a commitment to and passion for the brand Additional Information At MSX, our employees are the force behind our success. xiskglj
We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all.
We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy: up to £37,500 per year (depending on experience) 25 days annual leave, plus bank holidays Company contributory pension plan cash back health care scheme life assurance car salary exchange scheme Working pattern and location 40 hours per week Monday Friday Hybrid working Location: Dunton, Essex / Hybrid (1 day a week in office) Permanent contract Travel occasional dealer visits You can learn more about MSX International on our website: MSX Internationald02fcfcb-6df4-40ee-95cf-3eb059ce3173
Service Business Manager employer: MSX International
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Business Manager
✨Tip Number 1
Research Ford's Customer Service Division thoroughly. Understand their values, recent projects, and challenges they face in the service sector. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of MSX International or Ford. Use platforms like LinkedIn to connect and ask about their experiences. This can provide you with insider information that could be beneficial during the interview process.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your skills in managing service relationships and driving business growth. Be ready to discuss how you've successfully handled challenges in similar roles.
✨Tip Number 4
Stay updated on industry trends and innovations in customer service management. Being knowledgeable about the latest tools and strategies can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Service Business Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Business Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in service management. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to manage service business relationships effectively.
Write a Strong Cover Letter: Your cover letter should complement your CV by providing more context about your experience and motivation for applying. Address how your background makes you a great fit for the Ford Customer Service Division and express your enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at MSX International
✨Understand the Company Culture
Before your interview, take some time to research MSX International and Ford's customer service division. Understanding their values and culture will help you align your answers with what they are looking for in a Service Business Manager.
✨Prepare for Scenario-Based Questions
As a Service Business Manager, you'll likely face scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you've successfully managed service relationships or resolved conflicts.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities. Be ready to discuss your experience in managing teams, driving performance, and how you motivate others to achieve business goals. Highlight specific achievements that demonstrate your leadership style.
✨Ask Insightful Questions
At the end of the interview, make sure to ask thoughtful questions about the role and the company. This shows your genuine interest and helps you determine if this position is the right fit for you. Consider asking about future projects or challenges the team is facing.
