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For Companies At a Glance
- Tasks: Manage service relationships with Ford dealerships to boost parts sales and workshop traffic.
- Company: Join MSX International, a leader in customer service solutions for Ford.
- Benefits: Enjoy flexible working, competitive salary, 25 days leave, and health perks.
- Why this job: Be part of a dynamic team driving innovation and customer satisfaction in the automotive industry.
- Qualifications: Experience in Dealer/Aftersales roles; strong communication and analytical skills required.
- Other info: Hybrid work model with occasional travel to dealer locations.
The predicted salary is between 30000 - 42000 £ per year.
Ford – Service Business ManagerUp to £37,500 per yearPermanent, 40 hours a weekDunton, Hybrid
Are you a services manager looking for a new challenge?MSX International has the job for you!
MSX International is looking for a talented Regional Business Manager to be an integral part of the Ford Customer Service Division (FCSD).
The Role
This role will manage the service business relationship with Ford franchise dealerships to drive parts sales through the workshops, and implement effective marketing plans to maximise workshop traffic and parts upsell.
Using your passion, technical skills and knowledge, the Regional Business Manager will:
Build strong relationships with Dealer partners to guide actions to ensure achievement of region objectivesProvide an integrated and complementary approach to develop service workshops with the aim to deliver growth in service retention and parts salesEnsure dealer engagement in Fords Service Retention Reward Programme including customer satisfaction, fix it right first time, video check, CRM programmes including customer connectivity and many other programmesCollaborate with Commercial Vehicle counterparts on Field Service Actions and lead time managementWork with dealer partners to grow accessories and tyre programme performanceIdentify barriers to engagement, propose solutions and engage all zone dealers effectively Plan strategic visits to zone Dealers to drive engagement and achieve objectivesInnovate and explore additional opportunities within the roles scope
About You
We are looking for a Regional Business Manager with experience in a Dealer/Aftersales role (desirable) such as a Service Manager, Assistant Service Manager or Service Advisor.
Our ideal candidate has excellent communication skills (both verbal and written) and:
A strong understanding of Dealer Aftersales operationsNumerical and analytical capabilitiesComputer literate, in particular MS OfficeStrong drive for resultsProficient in time management and organisationKnowledge of the Ford brand (advantageous)Has a commitment to and passion for the brand
Whats in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy:
up to £37,500 per year (depending on experience)25 days annual leave, plus bank holidaysCompany contributory pension plancash back health care schemelife assurancecar salary exchange scheme
Working pattern and location:40 hours per weekMonday FridayHybrid workingLocation: Dunton, Essex / Hybrid (1 day a week in office)Permanent contractTravel occasional dealer visits
You can learn more about MSX International on our website: MSX International
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Service Business Manager employer: MSX International.
Contact Detail:
MSX International. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Business Manager
✨Tip Number 1
Familiarise yourself with the Ford brand and its service retention programmes. Understanding their specific initiatives will help you engage effectively with dealer partners and demonstrate your commitment to the brand during interviews.
✨Tip Number 2
Network with current or former employees in similar roles within the automotive industry. They can provide valuable insights into the company culture and expectations, which can give you an edge in discussions.
✨Tip Number 3
Prepare to discuss your experience with dealer aftersales operations in detail. Be ready to share specific examples of how you've driven parts sales or improved customer satisfaction in previous roles.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you would use data to identify barriers to engagement and propose solutions. This will highlight your strategic thinking and problem-solving abilities.
We think you need these skills to ace Service Business Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Business Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in dealer or aftersales roles. Emphasise your communication skills, numerical capabilities, and any specific knowledge of the Ford brand that could set you apart.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the Ford brand. Use specific examples from your past experiences to demonstrate how you meet the requirements outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MSX International.
✨Know Your Numbers
As a Service Business Manager, you'll need to demonstrate your numerical and analytical capabilities. Be prepared to discuss key performance indicators (KPIs) related to service retention and parts sales. Bring examples of how you've used data to drive results in previous roles.
✨Showcase Your Communication Skills
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've built strong relationships with dealer partners and how you handle customer satisfaction issues.
✨Understand the Ford Brand
While knowledge of the Ford brand is advantageous, it's essential to show your passion for it. Research recent developments, initiatives, and the overall market position of Ford. This will help you connect your experience with their values during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential barriers to dealer engagement and how you would propose solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
