At a Glance
- Tasks: Coach Audi dealerships to improve customer satisfaction and performance metrics.
- Company: Join MSX International, a leader in automotive aftersales excellence.
- Benefits: Earn up to £45,000, enjoy a company car, and 25 days annual leave.
- Other info: Flexible hybrid working with opportunities for global career progression.
- Why this job: Make a real impact in the automotive industry while developing your coaching skills.
- Qualifications: 3-5 years in automotive aftersales and strong analytical skills required.
The predicted salary is between 45000 - 45000 £ per year.
MSX International is looking for a high-performing Aftersales Coach to support our client’s dealerships improvement in the UK. Majority of the work is South of England.
The Role
- To work with Aftersales businesses within the Audi UK Network to support improvements across several key performance indicators.
- Deliver improvements in Aftersales Key Performance Indicators.
- Engage and work with Managers and Aftersales Teams to root cause areas of underperformance, agree action plans and coach improved techniques in:
- Customer Satisfaction
- Customer preparation and Technical Pre Plan
- EVHC Workshop Productivity
- Team working and communication
- Process improvement and quality management
- Quality control processes and analysis
- Facilitating sustainable solutions and continuous improvement
- Ensure service levels are delivered by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.
- Build a close working relationship with Audi UK Area Teams.
About you
- Automotive aftersales experience of minimum 3‑5 years.
- Good knowledge of business KPI data and ability to analyse and identify opportunities.
- Experience of aftersales process implementation.
- Flexible approach to work – self‑sufficient and ability to adapt.
- Effective communicator.
- Ability to prioritise workload to deliver agreed contracted days.
- Accurate and timely Administration: Visit Reports and SMART Actions, MSXI – Activity tracking, Expenses, Mileage.
- Consistent use of agreed analysis tools to aid root cause analysis and objective feedback to client.
- Be prepared to travel including overnight stays (Business expenses are covered for travel) – valid UK driving license required.
Working pattern and location
- 40 hours per week Monday - Friday.
- Field-based, hybrid working with Quarterly National Team Meetings.
- Location: To cover South of UK.
- Manage own time – expect overnight away from home.
What’s in it for you?
- Up to £45,000 per year pro rata.
- Company Car.
- Company Credit Card.
- Fuel Card.
- 25 days annual leave (plus Bank Holidays) pro rata.
- Pension Plan.
- Potential to progress within the company, with global opportunities updated regularly.
Equal opportunities
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Aftersales Excellence Coach (Southern England) in Royal Tunbridge Wells employer: MSX International
MSX International is an exceptional employer, offering a dynamic work culture that prioritises employee development and engagement. As an Aftersales Excellence Coach, you will benefit from a competitive salary, a company car, and opportunities for progression within a global network, all while working flexibly across the beautiful South of England. Join us to make a meaningful impact in the automotive industry, where your expertise will be valued and your growth supported.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Excellence Coach (Southern England) in Royal Tunbridge Wells
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MSX International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MSX International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Excellence Coach (Southern England) in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MSX International:Your cover letter is your chance to shine! Tell us why you want to work at MSX International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MSX International!
How to prepare for a job interview at MSX International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
