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- Tasks: Become a tech expert in Connected Car Technologies and support global markets.
- Company: Join MSX International, a leader in innovative mobility solutions.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a contributory pension plan.
- Why this job: Make an impact in the automotive industry while developing your skills.
- Qualifications: Customer service experience and a passion for technology are desirable.
- Other info: Great opportunities for career progression within a dynamic global team.
The predicted salary is between 23000 - 30000 £ per year.
MSX International is a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally. We design and deliver tailored, sustainable, and innovative solutions and services to help clients optimize operations and captivate customers. This role supports the Jaguar Land Rover connected car program as part of a global 24x5x365 team.
The successful candidate will be technically confident, able to engage with the Connected Car workforce, handle escalations, and develop an extensive skillset while supporting a global network.
Responsibilities- Become an expert in Connected Car Technologies
- Oversee Global markets such as UK, USA, EU
- Case management
- Incident management – identify, categorize, and prioritize issues
- Technical/hierarchical escalations
- Ticket handling
- User support & triage
- Incident management and investigations; apply product knowledge and technical expertise
- Liaise with Client; collaborate with JLR individuals and teams
- Ensure all correct processes and procedures are followed
- Report generation and distribution to key stakeholders
- Contribute to achieving a best-in-class service; drive customer loyalty and retention
- Act as a role model for JLR values and customer-first behaviors
- Provide verbal training and support as required
- Present and demonstrate products and features using PowerPoint, systems, vehicles and equipment
- Identify issues through analyzing team data
- Desirable: Qualification within IT service delivery
- Desirable: 1+ years customer service experience
- Strong knowledge of Telecommunications, Telematics, IT Services
- Intermediate experience with Microsoft Office – Excel, PowerPoint
- Intermediate experience with Google Workspace – Gmail, Drive
- Experience in troubleshooting technical issues
- Good analytical skills and ability to publish supporting documentation
- A keen interest in technology and ongoing learning
- Desire to learn through provided training and personal development
- Results-oriented with determination to deliver results
- Motivated, energetic, and collaborative team player
- Ability to influence across the network with minimal supervision under pressure
- Confident and outgoing with strong networking and interpersonal skills
- Advanced communication abilities for various levels of the business, vendors, and global markets
- Process-oriented with attention to detail
- Excellent time management and ability to meet deadlines
- Ability to work independently, in a small shift team, and in a larger operational team
- Strong problem-solving skills
- 40 Hours per week (between 8:00 to 17:30)
- Contractual coverage of all Bank Holidays
- Based in Whitley and Gaydon
- Salary up to £27,000 per annum pro rata, based on experience
- Other company benefits include:
- 25 days annual leave
- Company contributory pension plan
- Cash back health care scheme
- Life assurance
- Car salary exchange scheme
- Potential to progress within the company, with global opportunities updated regularly.
MSX is an equal opportunities employer and encourages applications from suitably qualified candidates regardless of sex, race, disability, neurodiversity or other personal characteristics, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. We participate in the Disability Confident scheme and interview all disabled applicants who meet the minimum criteria for the vacancy.
Telematics Service Desk Analyst / One App Support in Goole employer: MSX International
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telematics Service Desk Analyst / One App Support in Goole
✨Tip Number 1
Get to know the company inside out! Research MSX International and their work with Jaguar Land Rover. Understanding their values and mission will help you connect better during interviews.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of telematics and connected car technologies. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Telematics Service Desk Analyst / One App Support in Goole
Some tips for your application 🫡
Show Your Tech Savvy: Make sure to highlight your experience with Connected Car Technologies and any relevant IT service delivery qualifications. We want to see that you're not just familiar with tech, but that you’re genuinely excited about it!
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the role. Mention specific skills like incident management or ticket handling that align with what we’re looking for at MSX International.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at MSX International
✨Know Your Tech
Make sure you brush up on your knowledge of Connected Car Technologies. Familiarise yourself with the latest trends and innovations in telematics and how they apply to Jaguar Land Rover's services. This will show your passion for the role and help you engage confidently during technical discussions.
✨Master the Art of Communication
Since this role involves liaising with various teams and clients, practice your communication skills. Be ready to explain complex technical issues in simple terms. You might even want to prepare a few examples of how you've successfully communicated in past roles to demonstrate your abilities.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled technical issues or escalations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your analytical skills and ability to handle pressure effectively.
✨Be Ready to Collaborate
This position requires a collaborative spirit, so think of examples where you've worked well in a team. Highlight your ability to influence others and contribute to a positive team environment. Showing that you're a motivated and energetic team player will resonate well with the interviewers.
