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- Tasks: Support the Connected Car workforce and manage escalated incidents.
- Company: Join MSX, a trusted partner of Jaguar Land Rover for over 30 years.
- Benefits: Flexible working options, competitive salary, and opportunities for personal development.
- Why this job: Be part of a global team delivering 'Best in Class' service in cutting-edge technology.
- Qualifications: Customer service experience and a passion for technology are desirable.
- Other info: Dynamic role with excellent career growth potential in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this successful organisation. We are seeking a technically confident individual who will engage and support the Connected Car workforce that drives a 'Best in Class' global service. We are looking for a candidate who can hit the ground running, supporting the Global network with escalated incidents and develop an extensive skillset.
Reporting to the TSD Project Leader and Team Leader you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day-to-day management ensuring the team achieve service level agreements and KPI's. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home when required. The TSD's global operations are vital.
Candidate Responsibilities
- Become an expert in the Connected Car Technologies
- Overseeing Global markets such as UK, USA, EU
- Case Management
- Incident management - Identify, categorise, and prioritise issues
- Technical/hierarchal escalations
- Ticket handling
- User support & triage
- Incident Management Investigations; product knowledge, technical expertise, initiative to think laterally
- Liaison with Client; work hand in hand with JLR individuals and teams
- Ensure all correct processes and procedures are followed
- Report generation and distribution to key stakeholders
- Be an integral component to the TSD department in achieving a 'best in class' service, driving customer loyalty and retention through accurate incident management
- Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution
- Providing verbal training and support where required
- Presenting and demonstrating the product and features where required using PowerPoint, systems, vehicles and equipment
- Identifying issues through analysing team data
Qualifications
- Desirable: Qualification within IT service delivery
- Desirable: 1+ years customer service experience
- Strong knowledge of Telecommunications, Telematics, IT Services
- Intermediate experience with Microsoft Office – Excel, PowerPoint etc
- Intermediate experience with Google Package – Gmail, Drive etc
- Experience in troubleshooting technical issues
- Good analytical skills & publishing supporting documentation
- A keen interest in technology, keeping abreast of advances and news
- Desire to learn through provided training and personal development
- Results orientated with a determination to make things happen
- A highly motivated, energetic and inspirational team player
- Ability to influence effectively across the network, balancing a broad range of priorities, with minimal supervision and under great pressure
- Confident and out-going with exceptional networking and inter-personal skills
- Possess advanced communication abilities to be utilised with various levels of the business, third party vendors and a broad range of global markets
- Process orientated with great attention to detail
- Excellent time management skills, able to work to deadlines on multiple tasks and deliver results to agreed schedules
- Ability to work as an individual, part of a small shift team and a larger operational team
- Strong problem-solving skills
Additional Information
Working Pattern and Location: 40 Hours per week (between 8:00 to 17:30)
Telematics Service Desk Analyst in Goole employer: MSX International
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telematics Service Desk Analyst in Goole
✨Tip Number 1
Get to know the company inside out! Research MSX and Jaguar Land Rover, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to telematics and customer service. Think about how your skills align with the role and be ready to share examples of how you've tackled similar challenges in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and makes it easier for us to keep track of your progress.
We think you need these skills to ace Telematics Service Desk Analyst in Goole
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let your enthusiasm for technology shine through! Talk about any relevant experiences or projects that showcase your interest in telematics and connected car technologies. We love candidates who are genuinely excited about the field.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Telematics Service Desk Analyst role. Highlight your customer service experience and any technical skills that match the job description. We want to see how you can contribute to our team at MSX!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage their workload effectively, so show us you can communicate efficiently right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at MSX and our partnership with Jaguar Land Rover.
How to prepare for a job interview at MSX International
✨Know Your Tech
Make sure you brush up on your knowledge of Connected Car Technologies. Familiarise yourself with the latest in telematics and infotainment features, as well as any recent advancements in the field. This will not only show your enthusiasm but also your readiness to engage with the role.
✨Master Incident Management
Understand the basics of incident management, including how to identify, categorise, and prioritise issues. Be prepared to discuss your approach to handling escalated incidents and how you would ensure service level agreements are met. This is crucial for demonstrating your problem-solving skills.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical audiences in the past. This will highlight your ability to connect with different levels within the organisation.
✨Be Results-Oriented
Prepare to discuss specific instances where you've achieved results under pressure. Think about times when you had to manage multiple tasks or deadlines and how you ensured success. This will demonstrate your determination and ability to thrive in a fast-paced environment.