At a Glance
- Tasks: Support customers with aftersales needs and manage service processes.
- Company: Join a leading automotive brand focused on customer satisfaction.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Work in a dynamic team environment with flexible hours.
- Why this job: Be the voice of the customer and drive improvements in service quality.
- Qualifications: 5 years in customer service, preferably in automotive aftersales.
The predicted salary is between 30000 - 40000 £ per year.
Role Purpose
Support Customer Service Strategy within the UK network. Implement and ensure the Genesis Customer Service Strategy. Support customers and internal functions (Sales, PR/Fleet).
Role Scope / Responsibilities
- Act as the main contact for customers for all aftersales needs.
- Work with Genesis Personal Advisors and service centres to manage bookings, logistics and mobility needs.
- Work with bodyshop and roadside assistance suppliers.
- Support customers with vehicle concerns when required.
- Support parts and accessories processes between GMUK and service centres.
- Manage service documentation between service centres, GMUK and customers.
- Support PDI activities and accessory fitment.
- Support and administer warranty claim processes.
- Drive continuous improvement in product quality and service processes.
- Support new vehicle launches.
- Coach and mentor service centres on aftersales processes.
Candidate Profile
- Minimum 5 years’ experience in customer service.
- Strong automotive or aftersales experience preferred.
- Good understanding of workshop processes and procedures.
- Ability to work with stakeholders across all levels.
- Strong communication skills (written and verbal).
- Ability to manage own workload.
- Proactive and customer-focused approach.
- Strong understanding of the aftersales customer journey.
- Technical understanding of vehicles (advantageous).
- Problem-solving and analytical mindset.
- Knowledge of aftersales systems and processes.
- Strong relationship management and influencing skills.
- Professional, detail-oriented, and process-driven.
- Strong organisational and time management skills.
- Good interpersonal and numerical skills.
- PC literacy.
Working Pattern & Location
Full-time, 40 hours (Monday–Friday). Based in High Wycombe (4 days in the office). Flexibility and occasional overtime required.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Automotive Customer Service Executive in Gerrards Cross employer: MSX International
At MSX, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our High Wycombe location provides a supportive environment where employees can thrive, with ample opportunities for professional growth and development in the automotive sector. We are committed to continuous improvement and value our team's contributions, ensuring that every employee feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Customer Service Executive in Gerrards Cross
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MSX International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MSX International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Automotive Customer Service Executive in Gerrards Cross
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MSX International:Your cover letter is your chance to shine! Tell us why you want to work at MSX International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MSX International!
How to prepare for a job interview at MSX International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
