At a Glance
- Tasks: Support fleet sales and enhance customer satisfaction through effective aftermarket solutions.
- Company: Join MSX, a global leader in mobility solutions with over 30 years of experience.
- Benefits: Competitive salary, 25 days leave, pension plan, and health care benefits.
- Other info: Hybrid working model with opportunities for travel and career progression.
- Why this job: Make a real impact in the automotive industry while developing your career.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 42500 - 42500 £ per year.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
As the fleet market becomes increasingly competitive on product and price, Ford Fleet will continue to strive for differentiation through excellence of service to fleet customers, particularly CV fleet customers. Fleet Aftermarket plays a vital part in providing the reassurance and convenience of professional aftermarket support to Ford's largest customers under the banner of Ford Pro.
The Fleet Aftermarket team has 3 key business goals:
- Supporting Fleet customer satisfaction and sales loyalty
- Supporting FCSD Service growth, by driving service work into Ford Authorised Repairers
- Supporting FCSD Parts sales, by driving fleet workshops' purchases of Ford parts
Specific Responsibilities include:
- Support fleet sales in delivering speedy resolutions to aftermarket concerns and systemic issues raised by fleet customers.
- Raise Emerging Concerns - Voice of Customer and insight driving QSF metrics as necessary through established channels.
- Support fleet sales with aftermarket tender input as may be required from time to time.
- Promote the use of the Ford Liive Centre by fleets for all single VIN cases.
- Support Sales Business Manager's with aligned fleets.
- Support assigned service growth fleets to achieve their service growth objectives.
- Support assigned IHW fleets to ensure their continuous and smooth operation with managing IHW.
- Identifying and exploiting opportunities for parts sales growth and Authorised Repairer service growth where possible.
- Support Ford Pro Events.
Qualifications:
- Customer focused with the ability to develop strong relationships.
- Drive for results / Self-starter with the ability to remain focused and pursue issues to a resolution.
- Good communicator with competent written, verbal and particularly presentation skills.
- Excellent organisational skills, ability to deal with a variety of competing tasks simultaneously.
- Ability to work both independently and as part of a team.
- Comfortable working under pressure to manage key deliverables against hard deadlines.
- Ford product, technical and warranty knowledge an advantage.
- Competent use of Microsoft Office suite.
- A current and valid full driving license is essential.
Working pattern and location:
- Full time (Monday – Friday)
- Based within commuting distance to Ford Dunton, Basildon, Essex
- Hybrid working with Minimum 2 Days in office
- Some travel within UK may be required including overnight (Fully Expensed)
What we can offer you:
- Competitive Salary: up to £42,500 depending on experience
- Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme
- Potential to progress within the company, with global opportunities updated regularly.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Fleet Aftermarket Business Manager employer: MSX International
MSX is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee growth, we provide numerous opportunities for advancement within our global network, alongside competitive benefits such as a contributory pension plan and a cash back health care scheme. Located near Ford Dunton in Basildon, Essex, our hybrid working model promotes a healthy work-life balance while allowing you to be part of a leading team dedicated to transforming the mobility industry.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Aftermarket Business Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Ford or fleet management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Ford's fleet services and be ready to discuss how you can contribute to their goals. Show them you're not just another candidate; you're the one they need!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experiences and how they relate to the role of Fleet Aftermarket Business Manager. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at MSX. Let's get you that dream job!
We think you need these skills to ace Fleet Aftermarket Business Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Fleet Aftermarket Business Manager role. We want to see how you can contribute to our goals, so don’t hold back!
Showcase Your Communication Skills:Since this role requires excellent written and verbal communication, include examples of how you've effectively communicated in past roles. We love seeing candidates who can articulate their thoughts clearly and confidently.
Highlight Your Customer Focus:Demonstrate your customer-centric approach by sharing specific instances where you've gone above and beyond to support clients. We’re all about building strong relationships, so let us know how you’ve done that in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at MSX International
✨Know Your Stuff
Make sure you brush up on your knowledge of Ford products, technical details, and warranty information. This role is all about supporting fleet customers, so being well-versed in the specifics will show that you're serious about the position.
✨Showcase Your Customer Focus
Prepare examples of how you've developed strong relationships with clients in the past. Highlight your ability to resolve issues quickly and effectively, as customer satisfaction is key in this role.
✨Demonstrate Your Communication Skills
Since you'll be liaising between Fleet Sales and FCSD, practice your verbal and written communication skills. Be ready to present your ideas clearly and confidently during the interview, as this will be crucial for success.
✨Organise and Prioritise
This job involves juggling multiple tasks at once, so come prepared with a strategy for managing competing priorities. Share how you've successfully handled similar situations in the past to demonstrate your organisational skills.
