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- Tasks: Lead and deliver innovative automotive aftersales programmes from concept to launch.
- Company: Join a dynamic team at a leading automotive solutions provider.
- Benefits: Enjoy a competitive salary, company car, and generous annual leave.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in project management and strong communication skills required.
- Other info: Opportunities for global career progression and a supportive work environment.
The predicted salary is between 50000 - 65000 £ per year.
The key objective of the role is to deliver differing Aftersales Programmes to various clients such as Aftersales Coaching, Accessories, Parts, and Retention. The Programme Manager role is responsible for leading end-to-end delivery of automotive programmes from concept to delivery and lifecycle management. Working across cross-functional teams and commercial partners, the Programme Manager acts as the primary customer interface and internal driver of programme success in line with the Contractual / Statement of Work requirements. This encompasses proactively project managing new programme launches, internal continuous improvement, and customer opportunity identification.
The Programme Manager is responsible for leading and developing their teams to achieve the programme targets and objectives for both MSXI and the client.
Duties and responsibilities:
- Lead multiple automotive programmes from concept through industrialisation, SOP, and post-launch phases.
- Own programme timing, deliverables, milestones, and governance using various tools and solutions.
- Act as primary customer interface for programme performance, status updates, design decisions, and issue escalation.
- Ensure alignment with customer requirements, specifications, and contractual obligations.
- Gain insight into all stakeholder requirements to inform programme development planning.
- Facilitate cross-functional collaboration with internal client departments, Quality, Purchasing, Finance, and external suppliers.
- Present programme updates to senior leadership, steering committees, and customers.
- Using the defined strategy as a base, develop and launch programme initiatives into market.
- Work across the client and MSX organisations to create best-in-class delivery.
- Drive innovation and pace across all activity development.
- Programme team steering: personnel, recruitment, management, and motivation, including setting objectives and reviewing performance.
- Provide coaching and best practice sharing across the team.
- Develop strong & succinct business plans and deliver back to the client.
- Review programme results to identify best practice and areas for development.
- Review Programme performance and hold monthly program review meetings.
- Create and implement improvement plans where performance is below target.
- Identify and manage a key suite of KPIs to drive sales.
- Implementation and execution of brands strategy.
- Convert OEM sales opportunities by defining and delegating adequate measures.
Authorities:
- Management of Programme team.
- Budget & Forecasting.
- Campaign Development & Planning.
- Parts Marketing.
- Reporting and Data Analysis.
- OEM Performance Objective.
- OEM NPS Client Satisfaction.
- Employee Engagement Target Score.
- Retailer Engagement of Programmes.
- Day-to-day operational support.
Qualifications:
- Dynamic Manager from a manufacturer, Dealer Senior Manager, Aftersales or Aftermarket background.
- Demonstrable success of managing field sales teams & high-profile stakeholders.
- Proven experience in programme or project management within an automotive OEM or Tier 1/Tier 2 supplier.
- Deep understanding of automotive programme development and launch processes.
- Demonstrated customer-facing communication and negotiation experience.
- Proven record in sales and target achievement.
- A full understanding of various Aftersales activities within the Automotive sector.
- Knowledge and experience of OEM landscape.
Competencies and skills:
- Ability to broker deals at senior stakeholder level.
- Highly organised and efficient work methodology, able to work under pressure in a competitive environment.
- An analytical approach to strategy and activity development through the use of market and performance data.
- Excellent presentation skills, able to communicate content and ideas simply and succinctly.
- Strong people skills and effective communicator.
- Proficient in MS Project, Word, PowerPoint, Excel.
- Strong business acumen and customer focus.
- Excellent presentation and people skills.
- The ability to inspire, coach and influence others to achieve exceptional results.
Additional Information:
- Working pattern and location: Full time (Monday – Friday).
- Based anywhere in the UK (with travel on a weekly basis to MSX offices and client offices).
What we can offer you:
- Company Car.
- Other company benefits include: 25 days annual leave, Company contributory pension plan, Cash back health care scheme, Life assurance, Car salary exchange scheme, Potential to progress within the company, with global opportunities updated regularly.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Aftersales Programmes Manager in Farnborough employer: MSX International
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Programmes Manager in Farnborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its programmes. Understand their current projects and challenges, and think about how your experience can help them succeed. This will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in aftersales and programme management aligns with their needs. Keep it concise but impactful – you want to leave a lasting impression without rambling on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Aftersales Programmes Manager in Farnborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Aftersales Programmes Manager role. Highlight your experience in managing automotive programmes and working with cross-functional teams, as this will show us you understand what we're looking for.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead projects and drive results. Use metrics where possible to quantify your success, as this will help us see the impact you've made in previous positions.
Be Clear and Concise: We appreciate clarity! Make sure your application is well-structured and easy to read. Avoid jargon unless it's relevant to the automotive industry, and keep your language straightforward to ensure we grasp your key points quickly.
Apply Through Our Website: Don't forget to submit your application through our website! This helps us streamline the process and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at MSX International
✨Know Your Programmes Inside Out
Before the interview, make sure you thoroughly understand the Aftersales Programmes relevant to the role. Familiarise yourself with concepts like Aftersales Coaching, Accessories, and Retention. This will help you speak confidently about how you can lead and develop these programmes.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing automotive programmes from concept to delivery. Use specific examples that highlight your ability to meet milestones, manage timelines, and ensure alignment with customer requirements. This will demonstrate your capability to handle the responsibilities of the Programme Manager role.
✨Highlight Your People Skills
As a Programme Manager, you'll need to inspire and motivate your team. Share examples of how you've successfully led teams in the past, focusing on your coaching and communication skills. This will show that you can effectively manage personnel and drive performance.
✨Prepare for Stakeholder Engagement
Since this role involves acting as the primary customer interface, be ready to discuss your experience with senior stakeholders. Prepare to talk about how you've brokered deals or resolved issues in previous roles, showcasing your negotiation skills and customer focus.