At a Glance
- Tasks: Create reports and presentations for retailer meetings while supporting the field team.
- Company: Join a dynamic automotive company focused on excellent customer service.
- Benefits: Flexible hybrid working, valuable experience, and a chance to develop your skills.
- Other info: Exciting opportunity for career growth in a supportive environment.
- Why this job: Make an impact in the automotive industry while enhancing your communication and analytical skills.
- Qualifications: Strong organisation, time management, and communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
This role supports the field-based members of the team with creating and preparing reports and presentations for retailer meetings and online live update calls to the network. Support for HQ-related activities and initiatives, including regular forecasting, analytics and reporting for senior management is also central to this role. Additionally, the Aftersales Service Delivery Executive is accountable for supporting the retailer network with queries and supplying information via telephone and email, ensuring customers receive excellent service.
Key activities and responsibilities:
- Create reports and presentations in a timely manner, often at short-notice or with flexible requirements.
- Manage incoming/outgoing correspondence.
- Act as the first point of contact for Retailers for key topics.
- Act as a conduit between Retailers and the client.
- Complete tasks requiring Retailer contact on behalf of the client, including weekly forecasting.
- Ensure high quality standards and data accuracy are maintained at all times.
- Support the field team with creating retailer-specific analysis and presentations.
Qualifications:
- Organization: Keeps track of projects, tasks and important information; Meets deadlines and carries out duties efficiently and effectively.
- Time Management: Efficiently manages schedules and deadlines, while remaining flexible to short-notice or ad-hoc requests from senior management. Efficiently plans and organizes tasks while working independently. Manages multiple priorities, and delivers results on time.
- Communication: Has strong verbal and written communication skills to convey ideas and strategies; Updates clearly to both internal teams and external stakeholders.
- Computer Literacy: Can operate within the full Microsoft Office application, including PowerPoint, Word, and Excel.
- Self-Motivated: A self-starter; seeks feedback on ways to increase performance; takes advantage of opportunities to build new skills and capabilities.
- Strong Analytic Skills: Collects, interprets, and analyzes data to extract valuable insights and trends. Measures effectiveness and makes data-driven recommendations for improvement.
Experience:
- Experience in Customer Service.
- Experience in Automotive Aftersales.
- Experience of creating and formatting PowerPoint presentations.
- Experience working with Excel to an intermediate/advanced level.
Knowledge:
- Good Automotive Aftersales knowledge.
- Good Retailer network knowledge.
- Business metrics and KPIs.
Working pattern and location:
- 40 hours per week.
- 6 month contract.
- Monday-Friday.
- Hybrid working.
Ideal candidate location: Farnborough.
Locations
Aftersales Service Delivery Executive (6 month contract) in Farnborough, Hampshire employer: MSX International
At MSX International, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in a supportive environment. Located in Farnborough, we provide a unique chance to engage with the automotive industry and contribute to meaningful projects that enhance customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Service Delivery Executive (6 month contract) in Farnborough, Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Aftersales Service Delivery Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and analytics. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills effectively!
✨Tip Number 3
Don’t forget to tailor your approach! When you get the chance to speak with potential employers, highlight your experience with reports and presentations. Show them how your skills align perfectly with their needs for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, don’t hesitate – get your application in today!
We think you need these skills to ace Aftersales Service Delivery Executive (6 month contract) in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Aftersales Service Delivery Executive role. Highlight your experience in customer service and any relevant skills, like creating reports and presentations, to show us you’re the perfect fit!
Show Off Your Communication Skills:Since this role involves a lot of communication with retailers and internal teams, make sure your written application reflects your strong verbal and written communication skills. Use clear and concise language to convey your ideas.
Demonstrate Your Organisation Skills:We love candidates who can keep track of multiple tasks and meet deadlines. In your application, mention specific examples of how you've managed projects or tasks efficiently, especially under tight deadlines.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at MSX International
✨Know Your Reports Inside Out
Since the role involves creating reports and presentations, make sure you’re familiar with the types of reports you might be asked to prepare. Brush up on your Excel skills and be ready to discuss how you would approach data analysis and presentation creation.
✨Master Time Management
This position requires flexibility and the ability to manage multiple priorities. During the interview, share examples of how you've successfully handled tight deadlines or last-minute requests in previous roles. Show them you can keep calm under pressure!
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a brief presentation to showcase your skills, as it aligns perfectly with the job requirements.
✨Show Your Customer Service Skills
As the first point of contact for retailers, demonstrating your customer service experience is crucial. Prepare to discuss specific instances where you’ve resolved queries or provided excellent service, highlighting your ability to maintain high standards and data accuracy.
