MSX International is driving the mobility of tomorrow.We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions. With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground. Are you looking for variety, development and real impact? Welcome to MSX. Job Description As the Automotive Helpdesk Engineer you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk obtaining clarification from the Group Leader / Team Leader / Project Management, if required. Other responsibilities will include: Record data as required into a computer system Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets) On an exception basis, make travel arrangements and any other ad hoc duties as required Qualifications This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented. Our ideal candidate will have: Fluent in written and oral Spanish and English (essential) Customer Service experience (advantageous) Engineering or automotive background (advantageous) Customer oriented focus Additional Information Salary up to £29,000 per annum Permanent role Hybrid working model (2 days in office) About MSX With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Warranty
L1 MPQ Engineer - Spanish speaking in Essex employer: MSX International
At MSX, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Located in Whitley, Coventry, our hybrid working model allows for flexibility while ensuring our team members are supported in their professional growth through continuous training and development opportunities. Join us to be part of a forward-thinking company that values diversity and is committed to delivering outstanding service in the automotive industry.
