Fleet Aftermarket Business Manager in Essex

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

As the fleet market becomes increasingly competitive on product and price, Ford Fleet will continue to strive for differentiation through excellence of service to fleet customers, particularly CV fleet customers. Fleet Aftermarket plays a vital part in providing the reassurance and convenience of professional aftermarket support to Ford's largest customers under the banner of Ford Pro. The Fleet Aftermarket team has 3 key business goals:

• Supporting Fleet customer satisfaction and sales loyalty
• Supporting FCSD Service growth, by driving service work into Ford Authorised Repairers
• Supporting FCSD Parts sales, by driving fleet workshops' purchases of Ford parts

Specific Responsibilities Include:

• Support fleet sales in delivering speedy resolutions to aftermarket concerns and systemic issues raised by fleet customers.
• Raise Emerging Concerns - Voice of Customer and insight driving QSF metrics as necessary through established channels.
• Support fleet sales with aftermarket tender input as may be required from time to time.
• Promote the use of the Ford Liive Centre by fleets for all single VIN cases.
• Support Sales Business Managers with aligned fleets.
• Support assigned service growth fleets to achieve their service growth objectives.
• Support assigned IHW fleets to ensure their continuous and smooth operation with managing IHW.
• Identifying and exploiting opportunities for parts sales growth and Authorised Repairer service growth where possible.
• Support Ford Pro Events.

Qualifications:

• Minimum 3 years automotive aftersales experience.
• Customer focused with the ability to develop strong relationships.
• Drive for results / Self-starter with the ability to remain focused and pursue issues to a resolution.
• Good communicator with competent written, verbal and particularly presentation skills.
• Excellent organisational skills, ability to deal with a variety of competing tasks simultaneously.
• Ability to work both independently and as part of a team.
• Comfortable working under pressure to manage key deliverables against hard deadlines.
• Ford product, technical and warranty knowledge an advantage.
• Competent use of Microsoft Office suite.
• A current and valid full driving license is essential.

Working pattern and location:

• Full time (Monday – Friday)
• Based within commuting distance to Ford Dunton, Basildon, Essex
• Hybrid working with Minimum 2 Days in office
• Some travel within UK may be required including overnight (Fully Expensed)

What We Can Offer You:

• Competitive Salary: up to £42,500 depending on experience.
• Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme.
• Potential to progress within the company, with global opportunities updated regularly.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.