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- Tasks: Champion customer experience by improving dealer performance through actionable plans.
- Company: Leading customer experience consultancy in the UK with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in customer experience while working with dynamic dealers.
- Qualifications: Strong communication skills and experience in customer-facing roles.
- Other info: Join a supportive team dedicated to driving impactful change.
The predicted salary is between 36000 - 60000 £ per year.
A leading customer experience consultancy in the United Kingdom is seeking a specialist to champion Customer Experience in a dealer-facing role. This position involves targeting dealers with poor performance metrics and developing actionable plans using existing tools to drive improvements.
Strong communication skills and the ability to analyze performance data are essential. Candidates with experience in customer-facing roles are encouraged to apply.
Dealer CX Improvement Consultant employer: MSX International.
Contact Detail:
MSX International. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dealer CX Improvement Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer experience. We can’t stress enough how important it is to showcase your communication skills and analytical abilities during these chats!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website for the best chance at landing that Dealer CX Improvement Consultant role! We’ve got all the resources you need to stand out, so take advantage of them and show us what you’ve got!
We think you need these skills to ace Dealer CX Improvement Consultant
Some tips for your application 🫡
Showcase Your Communication Skills: In your application, make sure to highlight your strong communication skills. We want to see how you can effectively convey ideas and engage with dealers, so share examples of your past experiences where you've excelled in this area.
Demonstrate Your Analytical Abilities: Since analysing performance data is key for this role, include specific instances where you've successfully used data to drive improvements. We love seeing how you can turn numbers into actionable insights!
Tailor Your Application: Make your application stand out by tailoring it to the Dealer CX Improvement Consultant role. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the process. Plus, it’s super easy!
How to prepare for a job interview at MSX International.
✨Know Your Metrics
Before the interview, make sure you understand key performance metrics related to customer experience. Familiarise yourself with common KPIs in the industry and be ready to discuss how you would analyse these metrics to identify areas for improvement.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with clients or stakeholders in the past. Think about specific situations where your communication led to positive outcomes, and be ready to share those stories.
✨Prepare Actionable Plans
Think about how you would approach a dealer with poor performance metrics. Prepare a mock action plan that outlines steps you would take to drive improvements. This will demonstrate your proactive thinking and problem-solving skills during the interview.
✨Research the Company
Get to know the consultancy's values, mission, and recent projects. Understanding their approach to customer experience will help you tailor your answers and show that you're genuinely interested in contributing to their success.
