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For Companies At a Glance
- Tasks: Lead a team providing technical support to customers via phone, chat, and email.
- Company: Join MSX International, a global leader in automotive support with over 5,000 employees.
- Benefits: Enjoy flexible working hours, 25 days annual leave, and exclusive discounts.
- Why this job: Be part of a dynamic team driving customer loyalty in the tech-savvy automotive industry.
- Qualifications: Experience in troubleshooting, strong communication skills, and basic PC knowledge required.
- Other info: This is an 8.5-month fixed contract with hybrid working options.
The predicted salary is between 24500 - 31500 £ per year.
Customer Support Helpdesk Team Lead
8.5 month fixed Contract
Hybrid - Warwick
Are you a good problem solver looking for a new opportunity? MSX International has the job for you! MSX International is looking for a Customer Support Helpdesk Team Lead to join our busy team at Jaguar Land Rover in Gaydon. The Customer Support Helpdesk Team Lead will engage and support the Connected Car workforce that drives a ‘Best in Class’ global service, by assisting the Global network with escalated incidents.
The Role
In this role, the Customer Support Helpdesk Team Lead will be serving as the first point of contact for customers seeking technical assistance over the phone, chat, or email. You will be working closely with the project manager. As part of this role, the Customer Support Helpdesk Team Lead will:
- Main point of contact for the client
- Creation and distribution of reports to stakeholders
- Coaching and mentoring to improve teams' skillset/identifying areas for improvement
- Oversee Global markets such as the UK and the USA
- Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
- Record events and problems and their resolutions in a ticketing system
- Ensure all correct processes and procedures are followed
- Drive customer loyalty and retention through accurate incident management
- Identify issues through analysing the team’s data
About you
This is an excellent opportunity for a technically confident individual, who can hit the ground running and has great interpersonal and communication skills. Our ideal Customer Support Helpdesk Team Lead will also have:
- Experience in troubleshooting technical issues
- Good problem-solving skills and communication skills
- Basic knowledge of PC and MS Office – Excel, PowerPoint etc.
- A keen interest in technology, keeping abreast of advances and news
What’s in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
- £29,500 per year
- 25 days annual leave per year
- Exclusive discounts on everyday purchases as well as exclusive discounts on car purchases
Working pattern and location
- Flexible 40 hours to support 24/7 team
- 8.5-month fixed contract
- Hybrid working method, office in Warwick
About MSX:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans: Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions.
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world.
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions.
The MSXI Vision
To enhance every journey in the world of mobility.
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Customer Support Helpdesk Team Leader employer: MSX International.
Contact Detail:
MSX International. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Helpdesk Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends in customer support technology. Being knowledgeable about tools and software used in helpdesk environments can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills during any informal discussions or interviews. Prepare examples of how you've successfully resolved technical issues in the past, as this will demonstrate your capability for the role.
✨Tip Number 3
Network with current or former employees of MSX International or Jaguar Land Rover. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your coaching and mentoring experiences. Highlighting your ability to develop team members will resonate well with the leadership aspect of the Customer Support Helpdesk Team Lead position.
We think you need these skills to ace Customer Support Helpdesk Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical troubleshooting. Emphasise any leadership roles or mentoring experiences you've had, as these are key for the Team Leader position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as problem-solving abilities and communication skills, and provide examples of how you've successfully handled similar responsibilities in the past.
Showcase Technical Skills: Since the role requires a basic knowledge of PC and MS Office, ensure you mention any relevant technical skills you possess. If you have experience with ticketing systems or data analysis, highlight this to demonstrate your capability in managing incidents effectively.
Prepare for Potential Questions: Think about common interview questions related to customer support and team leadership. Prepare answers that showcase your problem-solving skills and ability to mentor others. This will help you feel more confident during the interview process.
How to prepare for a job interview at MSX International.
✨Showcase Your Problem-Solving Skills
As a Customer Support Helpdesk Team Leader, you'll need to demonstrate your ability to troubleshoot technical issues. Prepare examples of past experiences where you've successfully resolved customer problems, highlighting your analytical skills and approach.
✨Familiarise Yourself with the Company
Research MSX International and its partnership with Jaguar Land Rover. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the role.
✨Prepare for Behavioural Questions
Expect questions about your leadership style and how you handle team dynamics. Think of specific instances where you've coached or mentored team members, and be ready to discuss how you identify areas for improvement within a team.
✨Demonstrate Communication Skills
Since this role involves being the main point of contact for clients, practice articulating your thoughts clearly and concisely. You might be asked to explain a technical concept, so ensure you can communicate complex information in an easy-to-understand manner.
