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- Tasks: Champion customer experience by supporting dealers in sales and service activities.
- Company: Join a dynamic team focused on enhancing customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference in customer experiences and drive positive change.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a supportive environment with plenty of learning opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Role Purpose
To act as champion for Customer Experience in a dealer facing role focusing on both sales and service activities.
Role Scope
- Target dealers with poor Viewpoint / RFT scores / dealers on Customer View Point (CVP) Support
- Develop action plans, using existing tools (CVP Website / Training to drive improvement at poor performing sites
- Identify poor performers and provide written feedback to deal…
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Customer Experience Consultant employer: MSX International.
Contact Detail:
MSX International. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Consultant
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach and show that you're genuinely interested in being a Customer Experience Consultant with them.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insights into the company culture and even lead to referrals.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer experience. Think about how you can demonstrate your skills in improving dealer performance and driving customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Experience Consultant
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for customer experience. Share examples of how you've championed customer satisfaction in previous roles, and make it clear why this role excites you!
Tailor Your Application: Make sure to customise your application to align with the job description. Highlight your relevant skills and experiences that match the requirements, especially around sales and service activities.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MSX International.
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends and best practices in customer experience. Familiarise yourself with tools like CVP and how they can drive improvement. Being able to discuss these in detail will show your passion for the role.
✨Prepare Action Plans
Think about how you would approach supporting dealers with poor scores. Prepare a couple of action plans that you can share during the interview. This will demonstrate your proactive mindset and problem-solving skills.
✨Showcase Your Communication Skills
As a Customer Experience Consultant, you'll need to provide feedback effectively. Practice articulating your thoughts clearly and concisely. You might even want to role-play scenarios where you give constructive feedback to a dealer.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's approach to customer experience and how they measure success. This shows that you're genuinely interested in the role and eager to contribute to their goals.
