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- Tasks: Coordinate technical support and drive solutions for vehicle manufacturers and dealers.
- Company: Join a global leader in automotive solutions with over 30 years of experience.
- Benefits: Enjoy 25 days annual leave, a contributory pension plan, and health care benefits.
- Why this job: Make a real impact in the automotive industry while developing your technical skills.
- Qualifications: Hands-on experience in vehicle repair and strong communication skills required.
- Other info: Dynamic work environment with opportunities for global career progression.
The predicted salary is between 36000 - 60000 £ per year.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
The Country Technical Coordinator acts as the single technical point of contact in-country for the Regional Aftersales (SSDS) department. The role coordinates the collection, consolidation, and presentation of technical information and incident feedback, ensures country-impacting issues are recognized and addressed by SSDS, and channels manufacturer feedback to the local dealer network. The position also leads and steers the local Swift-Dealers team to drive timely resolution of technical cases, elevate customer satisfaction, and optimize cost and service outcomes.
- Serve as the sole in-country technical interface with the regional SSDS team, ensuring clear, timely, and accurate communication.
- Coordinate the creation, submission, and presentation of technical reports, incident summaries, and root-cause insights.
- Monitor, prioritize, and escalate technical incidents that impact the country; ensure SSDS consideration and follow-through.
- Capture and disseminate manufacturer feedback, countermeasures, and best practices to the local dealer network.
- Lead and coordinate the Swift-Dealers team to accelerate diagnosis and resolution of complex cases.
- Support diagnostic activities by advising on tools, electrical schematics, and technical procedures.
- Track incident trends, propose preventive actions, and contribute to continuous improvement initiatives.
- Partner with customer care, parts/logistics, and field teams to balance service quality, speed, and cost.
- Provide technical training/coaching sessions to the network as needed; ensure consistency of technical standards.
- Maintain structured documentation, dashboards, and status updates for stakeholders.
- Uphold compliance with safety, regulatory, and brand standards.
Qualifications
- Previous hands-on experience in vehicle repair/diagnosis within the automotive sector.
- Proven exposure to or collaboration with an OEM/importer or dealer network (direct or indirect experience preferred).
- Experience coordinating cross-functional stakeholders and/or leading technical workstreams.
- Background in producing concise technical reports and presenting to regional or executive stakeholders.
- Solid theoretical understanding of automotive technologies (powertrain, electrical/electronic systems, diagnostics).
- Working knowledge of diagnostic tools, fault-finding methodologies, and interpretation of electrical wiring diagrams.
- Familiarity with aftersales processes, technical bulletins, warranty considerations, and service operations.
- Good command of English (written and spoken); additional local language(s) as required.
- Proficient with OEM diagnostic platforms, scan tools, and related software.
- Ability to read and interpret electrical schematics and technical documentation.
- Strong incident analysis, synthesis, and root-cause/problem-solving capability.
- Competence with MS Office/Google Workspace (Excel/Sheets, PowerPoint/Slides) for reporting and presentations.
- Data capture and trend analysis for technical KPIs and incident tracking.
- Customer service and cost-sensitivity mindset; balances quality, speed, and efficiency.
- Strong organization, coordination, and prioritization skills in a fast-paced environment.
- Clear, concise verbal and written communication; excellent presentation skills.
- Trainer/coach orientation with high accuracy and attention to detail.
- Interpersonal effectiveness and stakeholder management across dealers, OEM, and internal teams.
- Proactive, solution-oriented approach with ownership of outcomes.
Additional Information
- Working pattern and location: Full time (Monday – Friday) Based in Coventry
- What we can offer you: Company Laptop Other company benefits include: 25 days annual leave Company contributory pension plan Cash back health care scheme Life assurance Car salary exchange scheme Potential to progress within the company, with global opportunities updated regularly.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Country Technical Coordinator in Coventry employer: MSX International
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Country Technical Coordinator in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to MSX. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by diving deep into the technical aspects of the role. Brush up on your knowledge of vehicle repair and diagnostics, and be ready to discuss how you can contribute to the Swift-Dealers team. Show us you’re not just a fit on paper but also in practice!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Be prepared to share examples of how you’ve tackled complex technical issues in the past. We love candidates who can think on their feet and come up with innovative solutions.
✨Tip Number 4
Apply through our website for the best chance at landing that interview! Make sure your application highlights your hands-on experience and any relevant training you've done. We want to see how you can help us drive change and innovation in the mobility industry!
We think you need these skills to ace Country Technical Coordinator in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in vehicle repair and diagnosis. We want to see how your skills align with the role of Country Technical Coordinator, so don’t hold back!
Showcase Your Communication Skills: Since this role involves a lot of coordination and communication, emphasise your ability to convey technical information clearly. Use examples from your past experiences where you’ve successfully communicated complex ideas to different stakeholders.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can tackle technical incidents effectively. Share specific instances where you’ve identified issues, proposed solutions, and improved processes. This will show us your proactive approach!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MSX International
✨Know Your Technical Stuff
Make sure you brush up on your automotive knowledge, especially around vehicle repair and diagnostics. Be ready to discuss specific technologies, tools, and methodologies you've used in the past. This will show that you’re not just familiar with the theory but have hands-on experience too.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical incidents or customer interactions. Think of examples from your previous roles where you successfully resolved issues or improved processes. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Communication Skills
As a Country Technical Coordinator, clear communication is key. Practice explaining complex technical concepts in simple terms. You might be asked to present a technical report, so be prepared to articulate your findings clearly and confidently.
✨Understand the Company Culture
Research MSX and their approach to aftersales and customer engagement. Familiarise yourself with their mission and values, and think about how your own experiences align with them. This will help you convey why you’re a great fit for their team.
