At a Glance
- Tasks: Support dealerships with complex vehicle issues and provide hands-on guidance.
- Company: Join MSX International, a leader in automotive support across 80+ countries.
- Benefits: Enjoy a competitive salary, company car, and 25 days annual leave.
- Other info: Field-based role with opportunities for global career progression.
- Why this job: Make a real impact by solving complex automotive challenges and improving customer satisfaction.
- Qualifications: Strong experience in automotive diagnostics and ability to fix electrical faults.
The predicted salary is between 40000 - 50000 £ per year.
MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.
We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.
What you’ll do:
- Support dealerships and repairers on-site and remotely
- Diagnose and resolve complex electrical, electronic, and drivability faults
- Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
- Identify root causes using wiring diagrams and technical documentation
- Support both individual cases and wider technical issues across fleets
- Create clear technical reports and case updates
- Coach technicians and provide hands-on guidance
- Feed recurring issues into continuous improvement
Qualifications:
- Strong experience in automotive diagnostics / technical support / workshop or field service
- Proven ability to fix complex electrical/electronic faults
- Hands-on use of OEM diagnostic tools
- Confidence reading wiring diagrams and technical documentation
- Experience working with workshops, engineering, or technical teams
- Ability to support and guide technicians
Preferred:
- Experience in field-based or multi-site support
- Multi-brand exposure with an OEM/importer technical support background
Technical knowledge:
- Modern vehicle systems: powertrain, ADAS, body electronics
- Networks: CAN / LIN / FlexRay
- Diagnostic methods: root cause analysis, guided diagnostics, flashing
Language:
- Working proficiency in English required (written and spoken)
- Additional European languages are a plus
Additional Information:
- Full time (Monday – Friday)
- Field based
What we can offer you:
- Competitive Salary
- Company Laptop
- Company Car
- 25 days annual leave
- Company contributory pension plan
- Cash back health care scheme
- Life assurance
- Car salary exchange scheme
- Potential to progress within the company, with global opportunities updated regularly.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Automotive Technical Delegate / Flying Doctor South-London in Coventry employer: MSX International
MSX International is an exceptional employer for automotive diagnostic specialists, offering a dynamic work environment in South London where innovation meets support. With competitive salaries, generous annual leave, and a commitment to employee growth through global opportunities, we foster a culture of collaboration and continuous improvement. Join us to make a meaningful impact in the automotive industry while enjoying a range of benefits that prioritise your well-being and professional development.
