At a Glance
- Tasks: Lead and coach a team of Level 1 Agents to deliver top-notch automotive support.
- Company: Join MSX International, a leader in automotive solutions with a focus on excellence.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Other info: Be part of a dynamic team that values collaboration and continuous improvement.
- Why this job: Make a real impact by driving team performance and enhancing client satisfaction.
- Qualifications: Experience in team leadership and a passion for the automotive industry.
The predicted salary is between 33075 - 40425 £ per year.
MSX International is seeking an Automotive Technical Specialists Team Leader to oversee Level 1 Agent operations in-country.
You will lead, coach and align the Level 1 Agent team with MSX standards and client expectations to deliver high-quality support and incident handling.
As part of the role, you will manage performance, governance and reporting, fostering continuous improvement and collaboration with the client and central MSX teams to drive value and growth.
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Automotive L1 Agent Team Lead & Project Manager in Coventry employer: MSX International
At MSX, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Located in Whitley, Coventry, our hybrid working model allows for flexibility while ensuring our team members are supported in their professional growth through continuous training and development opportunities. Join us to be part of a forward-thinking company that values diversity and is committed to delivering outstanding service in the automotive industry.
