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- Tasks: Manage warranty claims and provide top-notch support to dealers and customers.
- Company: Join MSX, a global leader in automotive solutions with over 30 years of experience.
- Benefits: Enjoy 25 days annual leave, hybrid work, and a contributory pension plan.
- Why this job: Be part of a dynamic team driving innovation in the automotive industry.
- Qualifications: Experience in warranty roles and strong analytical skills are essential.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
Acting as a focal point for warranty support activities within the UK market, the role provides pro-active customer support to the warranty functions in the UK at both market and Dealer level.
Role Scope- Manage and process live claims for the market, business areas including CAR, Motorcycle and Power Product.
- Working in an experienced Warranty team in an open plan office.
- Front line claim support for our retailers/dealers.
- Support ongoing improvements within warranty operations for policy change activities.
- Business support for the UK warranty operations.
- Day to day support of incoming warranty enquiries, by phone and email.
- Liaise with retailer/dealer personnel at all levels.
- Liaise with all relevant parties and highlight to management areas for concern, opportunities to develop the processes and further reduce excess warranty costs.
- Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate.
- Experience working within a Warranty role.
- Dealer Franchise or OEM warranty background with demonstrable warranty operations experience would be an advantage.
- Customer experience would be judged a significant advantage.
- Understanding of Automotive Aftersales business operations.
- Understanding of the warranty concept and process.
- Strong analytical and problem-solving skills.
- Work to tight time schedules, producing and maintaining a high level of quality.
- PC literate - Ability to generate reports using differing software packages.
- High attention to detail and ability to work to set processes.
- Outstanding communications skills.
- Flexible approach to work and self-sufficient.
- A genuine interest in working with people from a variety of organisations and cultures.
- Permanent role Mon – Fri (40 hours a week)
- Hybrid (3 days in the office, 2 days from home)
- Office based in Bracknell (Berks)
- 25 days annual leave entitlement + bank holidays
- Company contributory pension plan
- Cashback healthcare scheme
- Life Assurance
- Car Salary Exchange Scheme
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Warranty Coordinator in Colchester employer: MSX International
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Coordinator in Colchester
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work in warranty roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of warranty processes and automotive aftersales. We want you to show off your analytical skills and problem-solving abilities, so have some examples ready!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at MSX and tailor your approach to highlight how you can contribute to their mission.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Plus, it shows your genuine interest in the role and the company, which we love to see!
We think you need these skills to ace Warranty Coordinator in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Warranty Coordinator role. Highlight your relevant experience in warranty operations and customer support, as this will show us that you understand what we're looking for.
Show Off Your Skills: We want to see your strong analytical and problem-solving skills shine through. Use specific examples from your past experiences to demonstrate how you've tackled challenges in warranty processes or customer interactions.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role without wading through unnecessary fluff.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application in our system.
How to prepare for a job interview at MSX International
✨Know Your Warranty Stuff
Make sure you brush up on your understanding of warranty processes and automotive aftersales operations. Familiarise yourself with common warranty claims and how they are processed, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your outstanding communication skills.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving abilities. Think of specific instances where you've tackled issues in warranty operations or customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Flexibility
The job requires a flexible approach, so be prepared to discuss how you've adapted to changes in previous roles. Share examples that highlight your ability to work independently and collaborate with diverse teams, showcasing your genuine interest in working with people from various backgrounds.
