At a Glance
- Tasks: Provide top-notch technical support for Ford vehicles and help users diagnose issues.
- Company: Join MSX International, a global leader in automotive support with a collaborative culture.
- Benefits: Enjoy competitive pay, 25 days annual leave, and exclusive discounts on purchases.
- Other info: Remote role with potential for global career progression.
- Why this job: Kickstart your career in the automotive industry with opportunities to learn and grow.
- Qualifications: Ideal for newly qualified technicians or those wanting to retain their technical skills.
The predicted salary is between 30000 - 40000 € per year.
MSX International (MSX) is a leading technology-enabled business process outsourcing company supporting vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries, our teams provide industry-leading expertise that spans across our five pillars:
- Warranty & Technical
- Parts & Service
- Channel Management
- Customer Engagement
- Fleet & Mobility
As a Vehicle Technical Support Advisor with the MSXI Global group, you will have the opportunity to provide first-class technical and diagnostic support to various users, including Ford approved repairers, independent operators, and Ford Customer Agents. This role will require an automotive professional with a technical background with the ability to listen and communicate technical advice to the customer.
The Vehicle Technical Support Advisor position has many benefits to offer the correct applicant, including opportunities to learn from experienced peers and a competitive rate of pay.
Qualifications:
- Dealer Technician with workshop experience.
- Would suit a newly qualified technician keen to develop their skills or someone wanting to retain their technical knowledge but leave a workshop environment.
- Technical further education at suitable grades, such as City and Guilds or NVQ L3; high voltage IMI level 3 would be advantageous (but not essential).
- Customer service experience would be an advantage, however not essential.
- Must be prepared to travel if required for up to one week at a time as requested by Project Management.
Competencies and Skills Required:
- Confident in technical concern resolution.
- Logical thought processes; also acquisitive and capable of non-leading questioning.
- Good communication skills both verbal and written.
- Computer literate.
- Polite and courteous customer service skills.
- Adaptable and flexible approach to work.
- Good inter-personal and assertive nature are also necessary.
- Able to work with minimal supervision and therefore need to be strong self-starters.
Candidate Responsibilities:
- Accept incoming enquiries from Authorised Repairers and other customers.
- Provide guidance and technical instruction to Ford AR & Independent operators to enable them to diagnose and repair Ford vehicles.
- Record data into a computer system, providing vehicle and concern details if and when required about any particular case.
- Maintain an acceptable level of quality and response rate.
- Write and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / Customer.
- Liaise with Dealer / personnel staff at all levels.
- Liaise with Team Leader / Project Management on Vehicle Case Histories, trends, and analysis.
Additional Information:
Working Pattern and location: Monday to Friday (40 hours per week). This will be a remote role.
What we can offer you:
- Competitive basic salary, based on experience.
- Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.
- Potential to progress within the company, with global opportunities updated regularly.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Technical Helpdesk Engineer in Colchester employer: MSX International
MSX International is an exceptional employer that prioritises employee growth and development, offering a competitive salary alongside a comprehensive benefits package including 25 days of annual leave and a contributory pension plan. With a supportive work culture that values diversity and inclusion, employees can thrive in a remote working environment while gaining valuable experience and opportunities for advancement within a global network of automotive professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Helpdesk Engineer in Colchester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, join relevant groups on social media, and attend local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research MSX International and understand their values and services. Be ready to discuss how your technical skills and customer service experience align with their needs. Practice common interview questions to boost your confidence.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be sure to highlight them during your conversations. Whether it’s a technical problem you solved or a customer service scenario, real-life examples can make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the MSX team. So, get that application in and let’s get you started on this exciting journey!
We think you need these skills to ace Technical Helpdesk Engineer in Colchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Helpdesk Engineer role. Highlight your automotive experience and any relevant qualifications, like City and Guilds or NVQ L3. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer service experience if you have it!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your ability to convey technical information clearly. We love candidates who can communicate effectively, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at MSX International
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to Ford vehicles and common issues. Be prepared to discuss specific examples from your experience where you've successfully diagnosed and resolved problems.
✨Practice Your Communication Skills
Since the role involves providing guidance to various users, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to ensure you can communicate clearly and effectively.
✨Showcase Your Customer Service Experience
Even if you don't have extensive customer service experience, think of times when you've helped others, whether in a workshop or elsewhere. Highlight these experiences during the interview to demonstrate your ability to handle inquiries politely and professionally.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a frustrated customer or a complex technical issue. Think through potential scenarios and how you would approach them, showcasing your logical thought process and problem-solving skills.
