At a Glance
- Tasks: Provide top-notch technical support for Ford vehicles and help users diagnose issues.
- Company: Join MSX International, a global leader in automotive support with a collaborative culture.
- Benefits: Enjoy competitive pay, 25 days annual leave, and exclusive discounts on purchases.
- Other info: Remote role with potential for global career progression.
- Why this job: Kickstart your career in the automotive industry with opportunities to learn and grow.
- Qualifications: Ideal for newly qualified technicians or those wanting to retain their technical skills.
The predicted salary is between 30000 - 40000 £ per year.
MSX International (MSX) is a leading technology-enabled business process outsourcing company supporting vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries, our teams provide industry-leading expertise that spans across our five pillars:
- Warranty & Technical
- Parts & Service
- Channel Management
- Customer Engagement
- Fleet & Mobility
As a Vehicle Technical Support Advisor with the MSXI Global group, you will have the opportunity to provide first-class technical and diagnostic support to various users, including Ford approved repairers, independent operators, and Ford Customer Agents. This role will require an automotive professional with a technical background with the ability to listen and communicate technical advice to the customer.
The Vehicle Technical Support Advisor position has many benefits to offer the correct applicant, including opportunities to learn from experienced peers and a competitive rate of pay.
Qualifications:
- Dealer Technician with workshop experience.
- Would suit a newly qualified technician keen to develop their skills or someone wanting to retain their technical knowledge but leave a workshop environment.
- Technical further education at suitable grades, such as City and Guilds or NVQ L3; high voltage IMI level 3 would be advantageous (but not essential).
- Customer service experience would be an advantage, however not essential.
- Must be prepared to travel if required for up to one week at a time as requested by Project Management.
Competencies and Skills Required:
- Confident in technical concern resolution.
- Logical thought processes; also acquisitive and capable of non-leading questioning.
- Good communication skills both verbal and written.
- Computer literate.
- Polite and courteous customer service skills.
- Adaptable and flexible approach to work.
- Good inter-personal and assertive nature are also necessary.
- Able to work with minimal supervision and therefore need to be strong self-starters.
Candidate Responsibilities:
- Accept incoming enquiries from Authorised Repairers and other customers.
- Provide guidance and technical instruction to Ford AR & Independent operators to enable them to diagnose and repair Ford vehicles.
- Record data into a computer system, providing vehicle and concern details if and when required about any particular case.
- Maintain an acceptable level of quality and response rate.
- Write and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / Customer.
- Liaise with Dealer / personnel staff at all levels.
- Liaise with Team Leader / Project Management on Vehicle Case Histories, trends, and analysis.
Additional Information:
Working Pattern and location: Monday to Friday (40 hours per week). This will be a remote role.
What we can offer you:
- Competitive basic salary, based on experience.
- Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.
- Potential to progress within the company, with global opportunities updated regularly.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Technical Helpdesk Engineer in Colchester employer: MSX International
MSX International is an excellent employer, offering a dynamic work culture that prioritises diversity and inclusion. Located in Warwick, UK, employees benefit from a collaborative environment that fosters professional growth and development, particularly in the rapidly evolving field of AI and data governance. With a commitment to ethical standards and compliance, this role provides meaningful opportunities to make a significant impact in responsible AI management.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Helpdesk Engineer in Colchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MSX International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MSX International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Helpdesk Engineer in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MSX International:Your cover letter is your chance to shine! Tell us why you want to work at MSX International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MSX International!
How to prepare for a job interview at MSX International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
