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- Tasks: Manage service relationships with Ford dealerships to boost parts sales and workshop traffic.
- Company: Join MSX, a trusted partner to leading vehicle manufacturers for over 30 years.
- Benefits: Earn up to £37,500, enjoy 25 days leave, and benefit from a pension plan.
- Why this job: Make a real impact in the automotive industry while building strong dealer partnerships.
- Qualifications: Experience in Dealer/Aftersales roles and excellent communication skills are essential.
- Other info: Flexible working options and a commitment to diversity make MSX a great place to work.
The predicted salary is between 37500 - 37500 £ per year.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
This role will manage the service business relationship with Ford franchise dealerships to drive parts sales through the workshops, and implement effective marketing plans to maximise workshop traffic and parts upsell. Using your passion, technical skills and knowledge, the Regional Business Manager will:
- Build strong relationships with Dealer partners to guide actions to ensure achievement of region objectives
- Provide an integrated and complementary approach to develop service workshops with the aim to deliver growth in service retention and parts sales
- Ensure dealer engagement in Ford’s Service Retention Reward Programme including customer satisfaction, fix it right first time, video check, CRM programmes including customer connectivity and many other programmes
- Collaborate with Commercial Vehicle counterparts on Field Service Actions and lead time management
- Work with dealer partners to grow accessories and tyre programme performance
- Identify barriers to engagement, propose solutions and engage all zone dealers effectively
- Plan strategic visits to zone Dealers to drive engagement and achieve objectives
- Innovate and explore additional opportunities within the role’s scope
Qualifications: We are looking for a Regional Business Manager with experience in a Dealer/Aftersales role (desirable) such as a Service Manager, Assistant Service Manager or Service Advisor. Our ideal candidate has excellent communication skills (both verbal and written) and:
- A strong understanding of Dealer Aftersales operations
- Numerical and analytical capabilities
- Strong drive for results
- Proficient in time management and organisation
- Knowledge of the Ford brand (advantageous)
- Has a commitment to and passion for the brand
Additional Information: At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
Working pattern and location: 40 hours per week Monday – Friday Location: Dunton, Essex / Hybrid (2 days a week in office) Permanent contract
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Service Business Manager in Colchester employer: MSX International
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Business Manager in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have ties with Ford dealerships. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events, workshops, or local meet-ups related to vehicle services. This is a great way to meet potential employers face-to-face and showcase your passion for the role.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to Ford dealerships and express your interest in working with them. A well-timed email or call can make all the difference.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to get your foot in the door. Plus, it shows you’re serious about joining our team at MSX.
We think you need these skills to ace Service Business Manager in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in dealer/aftersales roles. We want to see how your skills align with the Service Business Manager position, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We’re looking for candidates who can articulate their thoughts well, so make sure your writing reflects that!
Highlight Your Passion for the Brand: Let us know why you’re passionate about the Ford brand and how that passion translates into your work. We love candidates who are genuinely excited about what they do, so share your enthusiasm in your application!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MSX International
✨Know Your Stuff
Make sure you have a solid understanding of the service business and dealer operations, especially in relation to Ford. Brush up on your knowledge about parts sales, service retention, and customer engagement strategies. This will show that you're not just interested in the role but also understand the industry.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Share relevant experiences where you've successfully managed relationships with dealers or clients. Highlight your communication skills and how they’ve helped you achieve results in past roles.
✨Show Your Analytical Side
Be prepared to discuss how you've used numerical and analytical skills in previous positions. Bring examples of how you've identified barriers to engagement and proposed effective solutions. This will demonstrate your problem-solving abilities and your drive for results.
✨Plan Your Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the company's approach to service retention or how they measure success in parts sales. This shows your genuine interest in the role and helps you assess if it's the right fit for you.