At a Glance
- Tasks: Support dealers and technicians by resolving diagnostic issues efficiently.
- Company: Join MSX International, a leader in automotive solutions with a global presence.
- Benefits: Permanent role with hybrid working, competitive salary, and career growth opportunities.
- Other info: Be part of a diverse team dedicated to innovation and excellence.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: Engineering or automotive background with strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of Sales Performance, Repair Optimization and Compliance, Parts and Accessories Sales Performance, and Consumer Engagement.
Do you have experience in a helpdesk environment and are willing to work for one of the biggest automotive manufacture brands? MSX International is looking for a Diagnostic Support Engineer to join our team, supporting dealers and technicians by resolving diagnostic issues effectively and efficiently.
As a Diagnostic Support Engineer, you will coordinate with dealership personnel at all levels to identify, investigate, and resolve diagnostic concerns. You will collaborate closely with the managed Diagnostic Helpdesk to understand and communicate issues reported by dealers, ensuring quick resolutions and providing detailed feedback.
Other responsibilities will include:
- Coordinate quick and effective fixes with the dealers/technicians
- Communicate with the managed Diagnostic Helpdesk to understand, communicate and feedback on issues being reported by dealers
- Investigate the vehicle remotely using Team Viewer
- Obtain support from further Client's departments (Product Development, IT, Parts etc.) as necessary in the resolution of Field issues
- Accurately document cases on tracking systems to record, monitor and report case progress, trends, and case load management
- Document root cause fixes in the Escalated case management Jira site
- The ability to engage at all levels in a clear and simple way, to ensure understanding of the specific issues
This is an excellent opportunity for an individual who has strong problem-solving skills and is process-oriented. Our ideal candidate will have:
- Engineering or automotive background focused on module programming
- Demonstrable knowledge of vehicle diagnostics and diagnostic tools (e.g. SBDO, PTS, FDRS and IDS Standard)
- Knowledge of GTAC, GCQIS, diagnostic session files and analysis of vehicle XML data
- Advanced skills to troubleshoot desktop/laptops, servers and networks
- Knowledge of vehicle data and back-end data systems IVS/GVMS/VADR/FORCE/ORFIN etc.
- Qualified to Senior/Master Technician (preferred)
- Customer-oriented focus
- Strong problem-solving skills
- Attention to detail
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
Working pattern and location: 40 Hours per week, Permanent, Hybrid, Colchester and Dunton (2 days in Colchester, 1 day in Dunton - Tuesday)
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
L2 MPQ CVPO Engineer in Colchester employer: MSX International
At MSX International, we pride ourselves on being a leading partner in the automotive industry, offering our employees a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, we provide extensive training and development opportunities, ensuring that you can build a rewarding career while making a meaningful impact in the mobility sector. Our hybrid working model in Colchester and Dunton allows for flexibility, promoting a healthy work-life balance within a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land L2 MPQ CVPO Engineer in Colchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MSX International on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your diagnostic skills. Make sure we can talk confidently about vehicle diagnostics and tools like SBDO and PTS. Show them we know our stuff!
✨Tip Number 3
Practice common interview questions, especially those related to problem-solving and customer service. We want to demonstrate that we can handle tricky situations with ease and keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the MSX family!
We think you need these skills to ace L2 MPQ CVPO Engineer in Colchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Diagnostic Support Engineer role. Highlight your engineering or automotive background, and any relevant experience with vehicle diagnostics and tools. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, don’t just list your qualifications; give examples of how you've tackled complex problems in the past. We love candidates who can demonstrate their strong problem-solving skills and attention to detail.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. Use simple language to explain your experience and why you’re a great fit for the role. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MSX International
✨Know Your Diagnostics
Make sure you brush up on your knowledge of vehicle diagnostics and the tools mentioned in the job description, like SBDO and PTS. Being able to discuss these confidently will show that you're not just familiar with the terms but can also apply them practically.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process and effectiveness.
✨Engage with Clarity
Since the role involves communicating with dealership personnel at all levels, practice explaining technical concepts in simple terms. This will demonstrate your ability to engage effectively and ensure understanding, which is crucial for this position.
✨Familiarise Yourself with MSX
Research MSX International and its mission in the automotive industry. Understanding their values and how they empower clients will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
