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- Tasks: Provide technical support for computer-related issues and assist users with device setup.
- Company: Join MSX International, a leader in innovative mobility solutions across 80 countries.
- Benefits: Flexible working hours, mentorship, and opportunities for career development.
- Why this job: Make a real impact in the exciting automotive industry while gaining valuable experience.
- Qualifications: Ideal for students or recent graduates with a passion for IT and problem-solving.
- Other info: Be part of a diverse team committed to driving change and innovation.
The predicted salary is between 13 - 16 £ per hour.
Company Description
MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions. With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground. Are you looking for variety, development and real impact? Welcome to MSX.
Job Description
Provide technical support to customers for a range of computer-related issues. Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support from the Shared Service Centre. Perfect for students, recent graduates, or early‑career professionals (0–2 years).
Working Pattern
- 20 Hours per week
- Monday-Friday
- 6 months contract
Key Responsibilities
- Handle Incidents and Service Requests
- Provide assistance with enrolment and setup of new or existing end user devices.
- Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals.
- Enrolling laptops into Intune.
- Assist users with new system views and working.
- Interact with other technical staff to understand problems and relay information to less experienced agents and/or users;
- Manage User’s expectations about problem resolution.
- Appraise Technician I, II and Region Lead of daily performance.
- Keep team informed of any issues or recurring problems.
In this role you will gain experience with O365 / Microsoft 365 / M365, Active Directory, ticketing systems, and Intune as well as Helpdesk / Service Desk skills.
Qualifications
- Computer Science Course attendee
- ITIL 4 (Beneficial)
- MS-900, CompTIA A+/Network+ (Beneficial)
Attributes
- Solution mindset: driven to solve problems and find solutions to user issues
- Prioritization, planning and organisational skills
- Enthusiastic, flexible, and able to take initiative to work independently.
- Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving
- Ability to learn
What’s in it for you?
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to start a career, make a difference, and be part of an exciting industry. In this role we sponsor learning, and provide mentorship.
Additional Information
With Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That Spans Consumer Engagement Parts, Accessories & Service Performance Actionable Insights Repair Optimization & Compliance Learning Solutions Distribution & Sales Performance. Our proven track record means that we now partner with almost every car manufacturer on the market.
MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world.
MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
IT Support Engineer Level 1 in Colchester employer: MSX International
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer Level 1 in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join online forums. The more people you know, the better your chances of landing that IT Support Engineer gig.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or mentors can help you feel more confident. Focus on showcasing your problem-solving mindset and technical knowledge relevant to the role.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant skills and experiences that align with the job description. Show us why you're the perfect fit for MSX!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace IT Support Engineer Level 1 in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Support Engineer role. Highlight your relevant skills, especially those related to O365, Active Directory, and any technical support experience you have. We want to see how you can contribute to our mission!
Show Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love a solution mindset! Share specific instances where you’ve resolved problems or improved processes, as this aligns perfectly with what we’re looking for.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your written application. Use clear language and avoid jargon unless it’s relevant. We want to get to know the real you, but also see that you can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the MSX family!
How to prepare for a job interview at MSX International
✨Know Your Tech Basics
Make sure you brush up on your knowledge of O365, Active Directory, and Intune. Being able to discuss these tools confidently will show that you're ready to tackle the technical support challenges head-on.
✨Show Your Problem-Solving Skills
Prepare examples of how you've solved technical issues in the past, whether in a job or during your studies. Highlighting your solution mindset will resonate well with the interviewers at MSX International.
✨Understand the Company Culture
Familiarise yourself with MSX International's mission and values. Showing that you align with their commitment to innovation and diversity can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This not only shows your interest but also helps you gauge if the company is the right fit for you. Think about asking how they support employee development and learning.
