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For Companies At a Glance
- Tasks: Support customers by reviewing warranty claims and liaising with dealers.
- Company: Join a leading global vehicle manufacturer with a strong reputation.
- Benefits: Up to £30,000 salary, 25 days leave, pension plan, and life assurance.
- Why this job: Kickstart your automotive career while making a real difference in customer support.
- Qualifications: Automotive experience is essential; warranty knowledge is a plus.
- Other info: Enjoy a hybrid working model and a dynamic team environment.
The predicted salary is between 24000 - 36000 £ per year.
To provide essential customer support for one of our longstanding automotive partners – a leading global vehicle manufacturer. Working with the dealer network to review multiple customer warranty claims and record findings in a bespoke tracking tool.
Role Scope
- Accept and attempt to resolve enquiries from Customer Dealers (and Customer personnel)
- Record data as required into a bespoke computer application.
- Liaise with Customer Engineers / Staff on all issues associated directly with Prior Approval Helpdesk, obtaining clarification from the Team Leader / Project Management if required
- Write and circulate data to other Helpdesk Engineers / Field Engineers / Project Management / Customer Dealer Staff
- Liaise with Team Leader / Project Management on Vehicle Case Histories, trends, and analysis.
- Liaise with Dealership personnel at all levels.
- Participate in training / product information exchange with appropriate data sources.
Experience
- Automotive experience is a must
- Warranty experience (desirable)
- Experience in Aftersales (desirable)
Knowledge
- An understanding of the mechanics of a modern motor vehicle (essential)
Skills
- Ability to listen and communicate technical advice to the customer.
- Polite and courteous customer service skills
- Able to work with minimal supervision and therefore need to be strong self-starter.
Attributes
- Passionate about the automotive industry and eager to build a career.
- Logical thought processes
- Inquisitive
- Capable of non-leading questioning
- Adaptable
- Flexible approach to work
Working Pattern and Location
- Permanent
- Monday-Friday
- Location: Colchester / Hybrid Working
Package
- Up to £30,000 per year
- 25 days annual leave entitlement
- Company contributory pension plan
- Life Assurance
- Car Salary Exchange Scheme
Automotive Warranty Prior Approval Engineer in Colchester employer: MSX International
Contact Detail:
MSX International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Warranty Prior Approval Engineer in Colchester
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work with warranty claims. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can explain common warranty issues and how to resolve them. We want you to show off your passion for the automotive world!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills and interests – we’ve got some great opportunities waiting for you!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. Plus, it shows you're genuinely interested in the role and the company.
We think you need these skills to ace Automotive Warranty Prior Approval Engineer in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your automotive experience and any relevant warranty knowledge. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your communication skills in your application. Whether it's through clear writing or examples of past interactions, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at MSX International
✨Know Your Automotive Stuff
Make sure you brush up on your knowledge of modern motor vehicles. Understand the mechanics and be ready to discuss how they relate to warranty claims. This will show your passion for the industry and help you communicate effectively with the interviewers.
✨Practice Your Customer Service Skills
Since this role involves liaising with dealers and customers, practice how you would handle various customer scenarios. Think about how to communicate technical advice clearly and politely, as well as how to manage difficult situations with a courteous approach.
✨Familiarise Yourself with Warranty Processes
Even if you don’t have direct warranty experience, understanding the basics of warranty claims and approvals can set you apart. Research common issues and resolutions in the automotive sector to demonstrate your proactive attitude during the interview.
✨Prepare Questions for Your Interviewers
Show your interest in the role by preparing thoughtful questions about the team dynamics, training opportunities, and the bespoke tracking tool mentioned in the job description. This not only helps you gauge if the company is the right fit for you but also highlights your inquisitive nature.
